The Tier 1 Support Analyst serves as the primary point of contact for users, resolving system access and application functionality issues. They are responsible for documenting incidents, managing user accounts, and escalating complex technical or patient identity issues to Tier 2 support.
The Junior Integration Analyst supports the technical implementation, configuration, and troubleshooting of healthcare data integrations for the HIE. They work with stakeholders to ensure reliable connectivity and maintain clear technical documentation for integration procedures.
