Better Health

Design and implement an AI-native operating model to redesign business workflows and create scalable leverage across the company. Partner with cross-functional teams to identify high-impact AI opportunities and build an integrated business architecture rather than isolated tools.

Collaborate cross-functionally to translate business needs into scalable platform solutions and write maintainable end-to-end code. Responsibilities include scoping, prototyping, testing, and mentoring team members as the engineering organization grows.

Serve as the primary point of contact for patients to resolve inquiries, manage resupply requests, and navigate insurance questions. Advocate for patient needs internally while maintaining detailed records in CRM and ticketing systems.

Conduct initial peer support coaching calls with members to provide guidance based on shared lived experience. Maintain expertise in the product catalog to offer personalized product suggestions and educational resources.