The Collections Agent is responsible for contacting members to resolve outstanding balances, inactive accounts, and unreturned equipment. They must document all interactions accurately and follow established collection workflows to ensure revenue recovery.
The Revenue Operations Lead will audit and optimize the entire revenue funnel to identify and resolve bottlenecks through process redesign and automation. They will manage the weekly revenue operating cadence and lead cross-functional projects to drive measurable growth across sales, marketing, and operations.
Conduct initial peer support coaching calls with members to provide guidance based on shared lived experience. Maintain expertise in the product catalog to offer personalized product suggestions and educational resources.
