beBright

The Patient Engagement Specialist manages inbound and outbound patient communications to facilitate scheduling and new patient conversion across multiple dental practices. They are responsible for maintaining accurate documentation in practice management systems while meeting performance standards for call quality and responsiveness.

Manage the patient relations team focusing on outreach, inbound calls, and the handoff of accounts to external collections. Oversee escalated patient disputes and track AR aging and self-pay recovery performance.

The specialist manages outbound and inbound patient communications regarding outstanding balances and payment arrangements. They are responsible for resolving billing inquiries and accurately documenting all interactions in the patient ledger.

This role manages operational performance across multiple dental practices while leading the implementation and training of Curve dental software. The manager partners with clinical teams and administrators to improve workflows, monitor KPIs, and ensure technology adoption.