BATH MAKEOVER BY SHUGARMAN'S, INC.

The Appointment Coordinator is responsible for converting leads into customers by engaging prospects via phone, text, and email. They will also manage customer data in various software platforms and handle outbound follow-up calls to confirm appointments.

The Digital Engagement Agent will monitor and respond to customer inquiries, messages, comments, and reviews across various digital platforms like Yelp and Facebook, ensuring timely and professional interactions. Key duties include resolving customer concerns, engaging proactively with the online community, maintaining brand voice, and reporting customer feedback to the team.