The Patient Access Associate supports patients by managing insurance prior authorization requests, payer follow-ups, and appeals. They ensure accurate case documentation in Salesforce and coordinate with providers to facilitate timely authorization approvals.
Promote and sell medical products through inbound and outbound calls while providing superior customer service. Maintain accurate documentation in CRM systems and ensure compliance with regulatory and quality standards.
This senior specialist manages the most complex insurance cases for the Leva Pelvic Health System, focusing on advanced appeals, payer escalation strategies, and Independent Review Organization submissions. The role ensures efficient progression through authorization and appeals processes using advanced strategies to maximize payer approval probability.
