Automatiq

Manage outstanding balances and drive timely collections through proactive outreach to brokers and partners. Develop AR aging reports and collaborate cross-functionally to enhance reporting accuracy and system integrations.

The Support Operations Analyst will own the end-to-end architecture and intelligence layer of the Intercom platform to drive operational efficiency. This role involves designing scalable workflows, building reporting frameworks, and partnering with leadership to translate support philosophy into actionable system configurations.

The analyst will own the architecture and effectiveness of customer operations tooling, establish performance visibility across teams, and build automation, reporting, and operational frameworks to enable scalable service delivery. Key duties include serving as the primary administrator for core platforms like Intercom and designing scalable workflows supporting Support, Customer Success, and Partner Operations.

The analyst will be responsible for improving reporting, forecasting accuracy, and planning processes while also supporting operational cost and headcount planning across the company. Key duties include building models to evaluate ROI, partnering with Go-To-Market teams on pipeline quality, and contributing to board materials.