The Senior Manager will lead and scale offshore B2C customer support operations, ensuring high-quality service across multiple channels. They will manage BPO partner relationships, define performance metrics, and implement training programs to maintain brand standards.
The Community Outreach Specialist will identify and engage with season ticket holders in online communities to introduce them to the Lysted app. They are responsible for building genuine relationships, guiding prospects through the listing process, and reporting weekly outreach results to stakeholders.
The Account Manager will oversee the client onboarding process, conduct product demos, and maintain strong relationships to prevent churn and identify up-sell opportunities. They will also analyze customer trends, track feature requests, and collaborate with internal teams to ensure a seamless customer experience.
Analyze market data and historical trends to effectively price ticket inventory using proprietary software. Act as the primary point of contact for clients to discuss pricing strategies and account performance.
