The specialist will handle customer emails, reviews, and comments while monitoring the company's reputation on third-party platforms. They are also responsible for resolving conflicts, classifying review reasons, and making outgoing client calls.
Respond to German-speaking customers by phone, email, and chat, resolving issues efficiently and documenting interactions in the support system. Escalate complex cases, follow up to confirm customer satisfaction, meet service targets, and share customer insights and best practices with the team.
Provide professional customer support to French-speaking clients via phone, email, and chat. Resolve issues efficiently while documenting interactions and escalating complex cases to senior staff.
Respond to customer inquiries via telephone, email, and chat in German while adhering to company standards. Resolve issues effectively, document interactions in the CRM, and escalate complex cases to senior personnel.
Provide exceptional support to French-speaking customers via phone, email, and chat to resolve issues efficiently. Document all interactions in the support system and escalate complex problems to the appropriate departments.
The Assortment Manager will oversee the development and management of the Kits category, including financial target achievement and cross-functional alignment. They will design regular assortment processes and participate in strategic company-wide initiatives.
The role involves managing and optimizing the Kits product assortment through deep-dive data analysis and hypothesis testing. You will also oversee operational execution, maintain project documentation, and coordinate with technical teams to implement requirements.
