Specialist Customer Feedback SE/EN(m/f/d)

Company Description

   
  At AUTODOC, our vision is to become the leading tech ecosystem in the automotive industry,
seamlessly connecting all facets of the automotive aftermarket. Founded in Berlin in 2008, we have
rapidly grown into Europe’s leading online retailer for vehicle spare parts and accessories. Operating
in 27 countries, our diverse team of over 5,500 people from 50 nations is at the heart of our
innovation and transformation journey.
We are committed to creating an environment where every team member feels a strong sense of
impact, purpose, and belonging—whether they are working in our offices, warehouses, or remotely.
With our headquarters in Berlin, and several offices across Europe, we are driving towards our vision
with a clear focus on leveraging technology to build a sustainable future for mobility.
Join us as we accelerate towards becoming the leading tech ecosystem in the automotive world.
Catch the ride with AUTODOC!

Job Description

Responsibilities

• Provide excellent customer service and maintain high customer satisfaction ratings
• Handle customer emails, reviews and comments on various websites
• Monitor and control the company's reputation on third-party resources
• Raising the company's ratings, according to the department's internal regulations
• Classification of reasons for reviews
• Making outgoing calls to clients
• Resolving conflict situations
• Work according to GDPR standards.

Qualifications

Required Skills and Experience

• Swedish ​C1, English B2
• Experience of 6 months or more in Customer Support
• Customer focus
• Communication and listening skills
• Persuasion and argumentation skills
• Flexibility and adaptability, stress resistance
• Results-oriented

Additional Information

• Schedule 8:00 - 17.00 (8 hours rotational shift), 40 hours weekly
• Work in the office or remotely