Arkatechture

Drive growth for the Professional Services division by managing the full sales lifecycle from prospecting to closing high-value consulting engagements. Build strategic relationships with mid-market and enterprise clients and partners to deliver tailored data and AI solutions.

The Head of Customer Success will lead the Customer Success team, focusing on driving long-term customer value across the Arkalytics client base through relationship management and product adoption. This player-coach role involves mentoring managers, establishing scalable processes, and acting as the voice of the customer internally to inform product evolution.

This role involves leading the technical support function for the Arkalytics data and analytics platform, overseeing analysts and engineers across US and India locations, and serving as the highest level technical escalation point for complex data issues.