The specialist will lead the process team by guiding analysts in the execution and prioritization of demands while mapping and documenting internal workflows. They will also act as a bridge between business areas and technology teams to identify process improvements and ensure alignment across departments.
The Engineering Manager will lead a team of 4-6 engineers, focusing on career development, performance management, and technical execution. They will bridge the gap between business strategy and technical implementation, ensuring high-quality delivery and architectural integrity.
Serve as a strategic partner and primary Arco contact for schools, supporting adoption of Arco’s educational solutions and managing the full customer retention journey. Lead contract renewals and expansions, monitor satisfaction, resolve critical relationship or service issues, and coordinate with internal pedagogical, commercial, and operational teams.
Serve as the primary technical and functional expert for SAP SD within the S/4HANA environment, managing complex incidents and defining sustainable solutions. Lead process improvements, mentor the team, and ensure technical documentation and best practices are maintained.
You will supervise and guide the customer service team to ensure high-quality service and operational efficiency. Additionally, you will analyze performance metrics, manage escalations, and implement process improvements to enhance the customer experience.
The analyst will serve as the primary point of contact for educational institutions and financial stakeholders, providing humanized and efficient support across multiple channels. They are responsible for resolving complex requests, ensuring SLA compliance, and proactively identifying opportunities for continuous improvement in the customer journey.
The coordinator will lead the strategy and execution of referral and expansion programs across the Arco Educação ecosystem to drive B2B growth. They will collaborate with internal teams like Customer Success and Sales to map opportunities, optimize lead generation, and manage the performance of the referral channel.
Lead the partnership strategy and team to generate B2B demand within the higher education sector. Manage P&L, KPIs, and key relationships with strategic partners, associations, and unions to drive business growth.
The consultant will manage the end-to-end sales funnel for large accounts, focusing on converting and closing complex financial and management solutions for schools. They will build strong relationships with C-level executives and decision-makers while identifying market opportunities to improve product offerings.
The specialist will manage the end-to-end sales funnel for large accounts, focusing on converting and closing complex financial and school management solutions. They will build strong relationships with C-level executives and decision-makers while identifying market opportunities to improve product offerings.
The coordinator will manage revenue indicators, develop financial budgets, and create actionable insights for the leadership team. They are responsible for leading a technical team and structuring complex business problems through data analysis.
The specialist will manage and ensure the high availability of collaboration tools, directories, and identity management solutions. They will also lead technical projects, manage endpoint lifecycles, and act as a level 3 escalation point for critical infrastructure incidents.
You will build AI-driven products such as agents, chatbots, and automated data systems to enhance the company's educational platform. You will also collaborate with Data Platform and Analytics Engineering teams to ensure system reliability and performance in production.
You will act as a strategic partner to engineering and product teams to implement Security by Design and ensure application resilience. Responsibilities include managing Cloudflare WAF, automating security processes, and integrating scanning tools into the CI/CD pipeline.
The coordinator will lead the information security team, overseeing technical strategy, governance, and offensive security operations. They are responsible for mentoring staff, managing security roadmaps, and ensuring alignment with business goals and compliance frameworks.
The analyst will conduct financial negotiations to recover outstanding payments and resolve issues related to invoices and agreements. They are responsible for maintaining high-quality customer interactions while ensuring all activities are documented accurately in company systems.
Develop and optimize AI solutions using LLMs and generative models to impact educational products. Collaborate with product, engineering, and pedagogical teams to translate business needs into technical implementations.
The Senior AI Engineer will lead the development of high-impact AI solutions using LLMs and generative models to enhance educational products. They will act as a technical reference for the team, overseeing architectural choices and optimizing AI development pipelines.
You will lead end-to-end design projects, transforming complex problems into intuitive digital experiences while collaborating with product and engineering teams. Your role involves conducting user research and utilizing data to drive design decisions that align with business objectives.
Lead end-to-end design projects from problem discovery to implementation while contributing to product strategy. Act as a technical reference within the team, mentoring junior designers and ensuring consistency across the design system.
Define the vision, strategy, and roadmap for critical educational products while ensuring alignment with business goals and technical feasibility. Lead discovery and delivery processes by collaborating with engineering, design, and data teams to drive product impact.
Lead the strategy and evolution of critical products to solve pedagogical or financial problems while aligning with the company's educational system vision. Manage the full product lifecycle, including discovery, delivery, and stakeholder alignment to ensure high-impact results.
Design and develop high-impact frontend solutions for web platforms, translating business requirements into efficient technical architectures. Collaborate through code reviews and pair programming while maintaining technical documentation and promoting software quality.
Design and develop high-impact microservices ensuring security, high availability, and resilience. Translate business requirements into technical designs and promote best practices through code reviews and technical documentation.
Manage the full lifecycle of IT contracts from onboarding to renewal and termination while ensuring governance of suppliers. Identify cost optimization opportunities and support integration processes resulting from acquisitions.
Lead the design, evolution, and maintenance of complex data pipelines to ensure scalability and reliability. Translate business needs into technical modeling rules while establishing systemic quality and reliability standards.
