The Customer Support Agent will manage inbound inquiries via phone, email, and chat while providing professional product support and issue resolution. They are responsible for documenting interactions in the CRM and collaborating with internal teams to ensure a positive customer experience.
The Customer Support Agent will manage inbound and outbound communications across phone, email, and chat to provide product support and resolve customer issues. They are responsible for documenting interactions in the CRM, meeting performance metrics, and escalating complex inquiries to management.
