AllianceOne

The supervisor manages and develops a team to meet performance, quality, and client satisfaction metrics through guidance and coaching. They are responsible for monitoring team performance, handling escalated customer inquiries, and ensuring adherence to corporate policies.

Conduct high-volume outbound calls to resolve delinquent purchased debt accounts through negotiation and payment arrangements. Manage a collection pipeline using skip tracing and timely follow-ups while ensuring full regulatory compliance.

Conduct high-volume outbound calls to resolve delinquent purchased debt accounts through negotiation and payment arrangements. Manage a collection pipeline and perform skip tracing while ensuring full compliance with FDCPA and FCRA regulations.