The Payment Poster is responsible for the accurate and timely posting of insurance, patient, and third-party payments, adjustments, and refunds to ground ambulance accounts. This role involves reconciling cash to deposits, managing denials, and ensuring all billing documentation is maintained in compliance with HIPAA regulations.
Obtain, verify, track, and document payer authorizations, notifications, and referrals for ground ambulance transports, including retrospective requests, denials, and appeals. Communicate authorization outcomes to billing, dispatch, and facilities, maintain payer requirements, and protect patient information while working remotely.
Manage aged ambulance insurance claims by investigating nonpayment, contacting payers, correcting and appealing claims, and pursuing underpayments while meeting filing deadlines. Document account activity, coordinate to obtain supporting records, respond to inquiries, and escalate complex accounts and payer trends while protecting patient information.
