The Senior Claims Support Analyst conducts quality audits across various claim types to ensure regulatory compliance and adherence to internal procedures. They also oversee the claims quality program, provide developmental coaching to staff, and manage service recovery efforts.
The Direct Marketing Program Manager is responsible for the marketing strategy, profit and loss, and execution of multi-channel campaigns for specific insurance product lines. They collaborate with cross-functional teams to analyze customer segments, optimize campaign performance, and ensure alignment with overall business goals.
The Member Service Advocate is responsible for supporting insurance processing, including generating enrollments and providing exceptional customer service via inbound calls. They will handle member inquiries, resolve complaints, and perform administrative tasks to ensure a positive member experience.
Lead the identification and redesign of end-to-end business processes to enable the scaling of automation and AI across the organization. Act as the bridge between business stakeholders and technical teams to deliver high-impact, technology-enabled operational solutions.
The role involves translating complex business problems into actionable technical solutions through requirements gathering, story card creation, and process analysis. The analyst will act as a liaison between business and technical teams to improve member experience and operational efficiency.
Lead all facets of direct mail production, including print production, materials sourcing, and collaboration with internal and external partners. Ensure timely delivery of campaigns while adhering to project specifications and postal regulations.
The Sourcing Specialist leads procurement activities, including managing RFx processes and negotiating contract renewals to drive cost savings. They partner with business units and stakeholders to implement procurement best practices and ensure governance compliance.
Define and drive end-to-end solution architecture for high-impact automation and AI initiatives across insurance workflows. Lead the design of scalable, secure, and compliant systems integrating hybrid cloud and on-premise environments.
