Provide multi-channel customer support via livechat, email, phone, and social media to help users understand and utilize marketing software. Collaborate with team members on special projects and advocate for product and process improvements to enhance the customer experience.
You will build and improve agents that generate test coverage, diagnose system failures, and monitor live systems to ensure quality. You are responsible for the end-to-end test strategy, including exploratory testing and determining when a release is ready to ship.
You will design and build infrastructure solutions for AI agents to implement while reviewing agent-generated code for quality and maintainability. Additionally, you will manage production systems, participate in a 24x7 on-call rotation, and ensure the reliability and security of the platform.
You will lead a team of engineers by designing agentic systems, reviewing agent-generated code, and ensuring high-quality delivery. This player-coach role involves managing 1:1s, hiring, career development, and staying hands-on with coding and architecture.
Drive top-of-funnel growth and market presence through earned media, organic content, and strategic partnerships. Lead the marketing function as a player-coach, owning the full funnel from acquisition to retention while building AI-native marketing systems.
