Oversee the performance and reliability of the automated first-line AI customer support platform. Monitor workflows, manage edge cases, and coordinate with technical teams to optimize AI-driven support processes.
1NCE
7 Remote Job Openings at 1NCE
The Account Manager will drive digital sales and nurture relationships with small and medium-sized customers in the Japanese market. They will collaborate with international teams to achieve regional goals while maintaining accurate sales forecasts and database records in Salesforce.
The Account Manager will build and nurture relationships with small and medium customers while acting as the primary point of contact for new inquiries. They are also responsible for proactive customer support, sales forecasting, and maintaining accurate data in Salesforce.
The main mission involves establishing and nurturing relationships with medium and small customers via phone and email, acting as the primary contact, and proactively managing existing relationships to ensure high satisfaction and a predictable order flow. Additionally, the role requires collaborating with the international team to meet goals, maintaining customer focus, developing sales forecasts, and keeping the Salesforce database updated.
The primary mission involves building and maintaining relationships with medium and small customers via phone and email, acting as the main contact for new inquiries, and proactively managing existing relationships to ensure high satisfaction and a predictable order flow. Additionally, the role requires close collaboration with the international team to meet goals, maintaining a strong customer focus, and managing sales forecasting and the Salesforce database.
Develop and implement innovative sales strategies to acquire new customers and expand market share. Collaborate with international teams to achieve regional targets and maintain a customer-centric approach.
The primary mission involves building and maintaining relationships with medium and small customers via phone and email, acting as the main contact for new webshop buyers, and proactively managing existing relationships to ensure high satisfaction and a predictable order flow. Additionally, the role requires collaborating with the international team to meet goals, maintaining customer focus to position 1NCE as the leading IoT connectivity provider, managing sales forecasts, and occasionally attending trade shows.
