Working Students: Customer Care or Fraud Monitoring

We are FAIRTIQ!
FAIRTIQ is the global leader in hardware-less Check-In/Check-Out ticketing systems, making public transport easier through innovative geo-positioning technology. Founded in 2016 in Bern, Switzerland, we have grown into an international company trusted by millions of passengers worldwide. As we continue to grow, we are looking for motivated students based in Switzerland to join our Operations team as:

Working Student (30%) – Customer Care or Fraud Monitoring

Your opportunity
Whether you enjoy helping customers solve problems or have an eye for detecting unusual patterns and preventing misuse, we have an opportunity for you. Depending on your profile and interests, you will join either our Customer Care or Fraud Monitoring team.

Customer Care

• Support our users by handling customer inquiries.
• Adjust journeys and invoices when needed.
• Escalate complex issues to the appropriate teams.
• Help ensure an excellent customer experience.

Fraud Monitoring

• Monitor app usage and investigate suspicious activities.
• Help maintain a fair and trustworthy ticketing system.
• Review cases and take appropriate actions.
• Contribute to improving fraud prevention processes.

What you bring

• You are currently enrolled at a university or university of applied sciences and have at least two years of studies ahead of you.
• Fluent in either German or French as well as English; every other european language is a plus
• You are reliable, self-organised, and able to work independently.
• You learn quickly and enjoy taking ownership.
• You are interested in technology, mobility, and digital products.
• Familiarity with the FAIRTIQ app is a plus.

What we offer

• A flexible student job that fits around your studies.
• Fully remote work within Switzerland.
• Flexible working hours.
• Part-time employment (30%).
• Attractive hourly compensation.
• The opportunity to gain experience in a fast-growing international tech company.
• A supportive team and the possibility of future career opportunities at FAIRTIQ.

Ready to help shape the future of public transport? We’d love to hear from you.

At FAIRTIQ, we don’t just accept difference, we celebrate it, we support it, and we thrive from it for the benefit of our employees, our products and our community. FAIRTIQ is a proud equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

Data Protection - Your personal data will be held by Fairtiq for a maximum of 12 months. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. Please contact dataprotection@fairtiq.com if you wish for your data to be removed.