Workforce Management Capacity Analyst

We are seeking a hard-working, innovative, detail-oriented and creative team player to join our Aptive team! This is a full-time Capacity Analyst position located remotely. This role is responsible for translating demand forecasts into actionable capacity plans that support effective staffing, scheduling, and service-level performance. This role partners closely with Workforce Management, Operations, Finance, BI, and leadership to align workforce strategies with operational goals and financial targets. The analyst provides data-driven insights that support scalable growth, labor efficiency, and informed decision-making across the organization.

What we offer:

• $50k-63k Annual Salary

• Annual merit bonus potential

• Group Health, Dental, and Vision plans

• Pet insurance, Life insurance, and EAP benefits

• 401K with employer match up to 4%

• Paid holidays and paid time off

• Opportunity for advancement

• Upbeat and exciting company culture and much more!

Responsibilities include:

• Translate demand forecasts into capacity models that inform staffing requirements, schedule design, and service level attainment across the enterprise

• Develop scenario analyses to evaluate volume variability, operational constraints, and business initiatives

• Partner with Finance, Operations, and Strategy teams to align workforce models with financial forecasts and long-term organizational goals

• Provide analytical insights that influence labor efficiency, cost management, and workforce performance outcomes

• Collaborate with Forecasting, Scheduling, Real-Time, BI, and Operations teams to align planning assumptions and execution impacts

• Serve as an analytical partner by delivering insights, clarification, and decision support to cross-functional stakeholders

• Identify opportunities to improve capacity planning workflows, documentation, and system utilization

• Maintain and enhance workforce tools, spreadsheets, and models to ensure accuracy, scalability, and repeatability

• Produce recurring and ad hoc capacity reports, trend analyses, and executive-ready summaries

• Maintain disciplined documentation to support auditability, knowledge transfer, and continuous improvement

• Support operational change initiatives by assessing impacts, updating capacity models, and partnering with teams on adoption

• Perform other related duties as assigned

Qualifications:

• Certifications in process improvement or analytics (e.g., Lean Six Sigma White, Yellow, or Green Belt) are preferred but not required

• Experience or familiarity with operating in a global or multi-regional environment is preferred

Requirements:      

• 3–5 years of relevant experience in workforce management, capacity planning, forecasting, call center or field operations, or a comparable data-driven/analytical role

• Experience working with workforce management, call center, field service, or related enterprise platforms

• Demonstrated knowledge of workforce management principles, including forecasting, capacity planning, staffing models, and schedule execution

• Advanced analytical ability to interpret large data sets and identify trends, risks, and optimization opportunities

• Advanced proficiency in Google Sheets and Microsoft Excel, including complex formulas, modeling, and scenario analysis

• Ability to translate forecasts into actionable capacity plans that support staffing strategies and service levels

• Experience building scenario models to assess operational and volume-driven impacts on workforce needs

• Strong prioritization, risk identification, and escalation judgment in fast-paced environments

• Effective written and verbal communication skills with the ability to present insights to technical and non-technical audiences

• Ability to collaborate across Workforce Management, Operations, Finance, BI, and Technology teams

• High attention to detail with disciplined documentation practices

• Ability to handle sensitive information with discretion and confidentiality

• Strong problem-solving skills with the ability to diagnose root causes and evaluate trade-offs

• Ability to adapt communication style based on audience and context

Aptive Intelligent Pest Control™ is redefining the industry with a smarter, more proactive approach to pest control. By analyzing millions of pest data points across neighborhoods, pest activity, and weather patterns, Aptive tailors treatment plans to help homeowners stay one step ahead. We geek out so our customers don’t freak out. You never thought bugs could be this cool.

Our culture is built on accountability, discipline, and high integrity—we work hard and have fun doing it. Aptive has been recognized for both its impact and workplace culture, including Inc. Magazine’s Best in Business and Best of State, Glassdoor’s Top 100 U.S. Workplaces, and Entrepreneur Magazine’s Best Companies in America. And we’re just getting started.

To learn more, visit www.aptivepestcontrol.com or follow Aptive on Facebook (@AptivePestControl), Instagram (@Aptive.PestControl), and LinkedIn (@AptiveEnvironmental).

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.