The Kentucky Education and Labor Cabinet advances education, workforce development, and economic opportunity
across the Commonwealth. The Cabinet provides education and training programs, employment and reemployment
services, unemployment insurance, and disability determination services to help Kentuckians gain skills, find
work, and maintain economic stability. It partners with education providers, workforce boards, and employers
to align training with labor market needs and oversees labor programs that promote fair and safe workplaces.
This is a federally funded time limited (FFTL) position. This means it is a position that is paid entirely as
the result of a federal grant. The duration of employment shall not exceed the life of the federal grant that
funds the position. An employee appointed to an FFTL position is required to meet the minimum requirements for
the classification. Further, an employee appointed to an FFTL position is designated as an unclassified (non-
merit) employee. An FFTL employee is eligible to receive benefits at the same level as a classified (merit)
employee in a permanent position.
This position will have access to confidential and sensitive information. The successful
candidate will be required to ensure the safeguarding and security of all confidential and
sensitive information and will be required to complete trainings, sign acknowledgments,
follow all policies and adhere to all statutes and requirements pertaining to the safeguarding and security of
confidential and sensitive information while employed and after employment ends.
Job Duties:
-
Instructs customers via phone how to file initial, reopened, and continued unemployment insurance claims.
- Answers basic and routine questions and assists with resolving issues.
- Informs them of their rights and
responsibilities under Unemployment Insurance laws and regulations.
- Performs beginning-level eligibility reviews of simple claims in the system to ensure proper work
registration, identify issues for investigation, and assign them to a claims investigator.
- Assists claimants via phone with filing for interstate claims, combined wage requests, and military wage
requests.
- Informs claimants of the required documents needed to complete the next step of getting wages for
these types of claims.
- Drafts correspondence in response to claimant requests and reviews previous days' work to ensure actions
are processed properly.
Preferred Knowledge, Skills and Abilities:
-
Exceptional written and verbal communication skills
- Excellent time management skills
- Ability to work under pressure and attention to detail
- Strong computer skills
If you are interested in a challenging yet rewarding career with the Office of Unemployment Insurance, where
you can make a positive difference in the Commonwealth, we would love to review your application.
The Education and Labor Cabinet (ELC) participates in E-Verify. It will provide the federal government with
your Form I-9 information to confirm that you are authorized to work in the U.S. The Cabinet will only use E-
Verify once you have accepted a job offer and completed Form I-9. For more information on E-Verify, or if you
believe that ELC has violated its E-Verify responsibilities, please contact the Department of Homeland
Security (DHS) at 999-897-7781 or
https://dhs.gov/e-verify
— Sarah J.
·
Marketing Manager
★★★★★
Verified
