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7/28/2026 (11:59 PM ET)
2603741
Workforce Development Specialist I (FFTL)
Employment Type
EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK
Hiring Agency
Education & Labor Cabinet | Office of Unemployment Insurance
Location
Location Varies, USA
Description
The Kentucky Education and Labor Cabinet advances education, workforce development, and economic opportunity
across the Commonwealth. The Cabinet provides education and training programs, employment and reemployment
services, unemployment insurance, and disability determination services to help Kentuckians gain skills, find
work, and maintain economic stability. It partners with education providers, workforce boards, and employers
to align training with labor market needs and oversees labor programs that promote fair and safe workplaces. Instructs customers via phone how to file initial, reopened, and continued unemployment insurance claims.
Answers basic/routine questions and assists with resolving issues. Informs them of their rights and
responsibilities under Unemployment Insurance laws and regulations.
Performs beginning-level eligibility reviews of simple claims in the system to ensure proper work
registration, identify issues for investigation, and assign them to a claims investigator.
Assists claimants via phone with filing for interstate claims, combined wage requests, and military wage
requests. Informs claimants of the required documents needed to complete the next step of getting wages for
these types of claims.
Drafts correspondence in response to claimant requests and reviews previous days' work to ensure actions
are processed properly. Exceptional written and verbal communication skills.
Excellent time management skills.
Ability to work under pressure and attention to detail.
Strong computer skills. https://www.e-verify.gov/ .
Minimum Requirements
EDUCATION: Must complete two years (54 semester hours) from a college or university.
EXPERIENCE, TRAINING, OR SKILLS: NONE
Substitute EDUCATION for EXPERIENCE: NONE
Substitute EXPERIENCE for EDUCATION: Work experience in workforce programs such as WIOA, employment services, and/or unemployment insurance programs, or experience in education, public administration, business, human services, military, human resources or a related field will substitute for the required education on a year-for-year basis.
SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE
Working Conditions
Incumbents working in this job title primarily perform duties in an office setting.
Probationary Period
This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.
An Equal Opportunity Employer M/F/D
