Workers Compensation Quality Performance Lead

Ideal candidates will have Lead or Supervisory experience in Workers' Compensation, jurisdictional knowledge and expertise in any location.

• Open to all other jurisdictions. 
• Remote 100%. 

• Dedicated to offering exclusive customer care services to meet needs of client base, specializing in worker's compensation claims.

• Engineer customized client audits, monitor performance metrics, provide technical training, and assist branches in meeting client expectations.

• Development of processes and procedures to ensure compliance with client, broker, and carrier expectations.

• Oversight of resources and direct reports, development of trend analysis, producing/delivering training, and conducting both internal and external audits.

• Additional duties may include preparation of executive reports, monthly oversight reports, and review and development of processes of branch handling to improve claim outcomes.

Ideal candidates for this position will have:  
• Claims Background: 7-10 years experience working with Worker's Compensation claims-seeking medical AND indemnity experience

• Previous auditing experience

• Strong process management and direct leadership skills

• Ability to professionally interact with all levels of claims management

Required Qualifications: 
 
• High School Diploma
• Minimum of 7 years related Worker's Compensation claims experience. Captive experience is preferred.
• Knowledge of accepted industry standards and practices. 
• Computer experience with related claims and business software. 

 
Desired: 
• Bachelor's Degree 

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At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)