(Work From Home) Customer Support Specialist

Position Overview We're looking for motivated individuals who enjoy connecting with people and creating a positive client experience. In this fully remote role, you'll work with individuals and families who have already requested information about their benefit options, helping them understand what's available and guiding them through the next steps. Your conversations will focus on education, support, and understanding each client's needs. No door-to-door prospecting or traditional cold calling is required. Whether you have previous experience or are looking to develop a new career path, you'll receive training, coaching, and ongoing support to help you succeed and continue growing professionally. What You'll Be Doing Connect with clients through phone calls and virtual appointments Learn about each client's situation, questions, and priorities Provide clear information about available benefit options Make complex information easier for clients to understand Answer questions and assist clients throughout the process Help clients determine the appropriate next steps based on their needs Provide professional and courteous support from the initial conversation through follow-up Keep client information and records accurate and organized Complete follow-up communication when additional assistance is required Participate in regular training, coaching, and development sessions What We're Looking For We value attitude, communication skills, and a willingness to learn. Previous experience can be helpful, but it is not required to be considered for the position. Excellent communication and people skills Professional, approachable, and comfortable speaking with clients Strong listening and problem-solving abilities Dependable with good organizational skills Able to manage time and responsibilities effectively Comfortable working independently in a remote environment Self-motivated and willing to take initiative Open to coaching, feedback, and continued development Comfortable using computers, email, and virtual meeting platforms Previous customer service, sales, hospitality, or insurance experience is an asset Legally authorized to work in Canada or the United States What You Can Expect Fully remote work-from-home position Flexible schedule Weekly compensation Additional performance-based bonus opportunities Comprehensive training for new team members No previous industry experience required Ongoing mentorship and coaching Professional development and skill-building Leadership development opportunities Performance-based advancement Supportive and team-focused work environment Build a Career You Can Grow With This opportunity is well suited for someone who enjoys helping others, wants the flexibility of working remotely, and is interested in developing professionally over the long term. If you're motivated, dependable, and ready to learn, apply today to learn more about the position and our virtual interview process.