Windows Team Lead Engineer

Windows Team Lead Engineer

Wilmington, DE

Remote

This group is responsible for supporting the Windows Server compute elements consumed by the enterprise both on premise and in the cloud including the design, delivery and management of the infrastructure.  The team is involved in cloud services, domain services, DFS namespace and managing the full Windows Server product life cycle globally. The team leverages automation with MECM, Azure DevOps, PowerShell Universal and Ansible.

Some of the things you will be doing:

• Providing technical leadership for Expert Engineers based in North America.
• Manage engineers by creating and maintaining goals, performance reviews and delegating project tasks and operational incidents and requests.
• Manage and support on premise and Azure based compute infrastructure.
• Collaborating with global infrastructure team leads and engineers, project managers, and internal customers.
• Participate and lead projects related to our team as required, balance engineering resource management.
• Validate and approve change requests related to team efforts.
• Delegate routine operational tasks, customer requests and incidents and ensure SLAs are met.
• Lead the team to follow policies and procedures for time tracking, security, change control, problem / root cause analysis investigations and incident management.
• Guide the team for efficient security vulnerability remediation.
• Act as the escalation point for the engineers that participate in the 24x7 On-Call rotation and planned maintenance activities after hours and on weekends when necessary.
• Govern P1 / P2 escalations related to our team and products that we own.
• Champion new ideas and strategies to drive forward continued transformation of the team.
• Develop and maintain ongoing roadmaps for Run, Grow and Transform level initiatives.
• Work with teams to proactively plan and reduce technical debt to avoid security risks.
• Submit project demands related to our key initiatives and represent them in project intake.
• Manage Windows Server for Microsoft licensing renewals and true ups, including ESU (extended security updates) for supporting technical debt.
• Celebrate team milestones with recognition.

What technical skills, experience, and qualifications do you need? 

• Bachelor's degree in computer science or equivalent industry experience
• 10+ years of experience in Infrastructure & Operations
• 7-10+ years of Microsoft Windows Server experience
• 3-5 years of experience as a technical lead with peer mentorship
• High level of collaboration, communication, and critical thinking
• Ability to build a ring of influence with peers and customers
• Need working technical, communication and business knowledge of the following items:
• Cloud experience – Microsoft Azure or Amazon AWS, compute, hybrid architecture with on prem and cloud, migration of applications to cloud
• Automation of Infrastructure (Ansible, PowerShell, Azure DevOps) - Workflow orchestration, Server builds, Cloud components and post deployment configurations 
• Scripting with PowerShell, Python or YAML
• Active Directory, Group Policy and general Windows Server Infrastructure in a multi domain environment
• Virtual servers – Nutanix AHV hypervisor and Azure Portal based Windows Servers
• Working knowledge of MECM/SCCM using ADR’s (automatic deployment rules) required.
• Assist or lead troubleshooting escalated problems related to Windows infrastructure services.
• Hypervisor experience for virtual machines running a variety of Windows Server OS.
• Perform technical writing of policies, procedures and configuration of systems by authoring, updating and maintaining all related documentation. 
• Candidate must be a team player but also should be able to work independently and think creatively to work past obstacles and roadblocks.

Experience and skills preferred:

• ServiceNow
• ITIL \ DevOps philosophies
• Disaster Recovery and Business Continuity
• OSD using MECM/SCCM
• Nutanix AHV Hypervisor
• GitHub - Source code management and version control
• Container technology such as Red Hat OpenShift or Kubernetes

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