Weekend Administrator

The Role: Weekend Administrator

Are you highly organised, customer-focused, and thrive in a fast-paced environment? We're looking for a Weekend & Bank Holiday Administrator to play a vital role in supporting our service operations and ensuring exceptional customer experiences.

This is a fully remote position, however, successful candidates must be able to travel to Southampton or Peterborough for initial training and onboarding.

Hours for the role will be 07:00 to 16:00, Saturdays and Sundays and 07:00 to 16:00 on UK Bank Holidays.

What You’ll Be Doing

• Be the first point of contact for customer calls and enquiries, providing updates and resolving issues efficiently.
• Raise and manage service requests, repairs, and parts orders through internal systems.
• Schedule and coordinate engineer call-outs, ensuring the right resource is assigned at the right time.
• Monitor customer inboxes and respond promptly to enquiries.
• Maintain accurate records and case information to support high service standards.
• Liaise with engineers, customers, and internal teams to ensure smooth service delivery.
• Produce operational reports and support daily service activities alongside the Service Delivery Manager.
• Identify and escalate service issues, delays, or risks where necessary.

Requirements

• Previous administration and/or customer service experience.
• Excellent communication and telephone skills.
• Strong organisational abilities with excellent attention to detail.
• Confidence working independently in a remote environment.
• Good working knowledge of Microsoft Office.
• Ability to prioritise workloads and remain calm under pressure.
• Experience in service desk, scheduling, logistics, or field service environments would be advantageous.

Benefits

• Competitive salary
• Private healthcare
• 21 days annual leave plus bank holidays
• Enhanced workplace pension scheme
•  Access to our discount and wellbeing portal, ICE Cube
• Life assurance which is 2x annual salary
• Bonus payment of £100.00 following 5 years’ service then an additional £25.00 for each subsequent year of service e.g. £125.00 following 6 years’ service
• Holiday buy back scheme

With over 50 years of experience, ICE is the UK’s largest independent provider of cleaning equipment. We manage thousands of sites across the UK in a wide variety of sectors including retail, healthcare, warehousing, manufacturing, distribution, and education. As well as supplying and servicing traditional cleaning equipment, we also have over a decade of experience in robotic floor cleaning machines. We are not only committed to a greener future through our own ESG strategy, but we also place the utmost focus on ensuring we offer products and services to customers that support their own sustainability goals and commitments.

At ICE we strive to encourage personal development and career progression, offering on-the-job training as well as support for professional qualifications for our employees. We are a fast-growing business, and this position would suit someone who likes to hit the ground running and has a drive for success.

How we do it:

But we’re still growing, and that’s why we need you.

ICE is an equal-opportunity employer, and we’re on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at ICE are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

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