Website Support Representative

About the Role

As a Website Support Representative, you'll hold a key role in managing client interactions and ensuring accurate website updates. Serving as a support role for the client, you'll directly handle website edits and promptly address inquiries via email, phone, and ticketing system. Your duties encompass completing requested website edits through the Scorpion CMS or other systems and conducting Quality Control checks during on-site corrections to ensure task precision. Thorough documentation of interactions, inquiries, and solutions within our CSX system is essential. 

This role demands meticulous attention to detail, a commitment to exceptional client experiences, and effective collaboration with internal teams. Your contributions as a Website Support Representative will directly impact client satisfaction and operational efficiency.

What Your Success Will Look Like

• Serve as the point of contact for clients for website edits, making the update on the client’s site directly and responding to the client’s inquiry via email. 
• Ensuring all tasks are completed perfectly (conducting a QC on their work) and while on the site correcting any issues they identify.
• Provide timely, courteous, and accurate responses to clients' inquiries, aiming to exceed their expectations and deliver exceptional client experience.
• Document all customer interactions, inquiries, and solutions in detail within the CSX to maintain accurate records.

Who You Are And What You Bring

• Education
  • Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience.
    
    
• Experience
  • 0-2 Years of Relevant Experience

• Skills 
  • Effective Communication: Clear, prompt and professional email communication with clients, addressing inquiries and conveying solutions.
  • Problem Solving: Analytical mindset to identify and resolve client issues, offering suitable and efficient solutions.
  • Attention to Detail: Meticulous approach to Quality Control checks, ensuring precise website updates and task completion.
  • Collaborative: Strong teamwork skills to liaise with internal departments, solving complex client challenges collectively.

Our Scorpion Values

• Winning Mindset: When our clients win, we win.
• Genuine Care: We only succeed when we are truly invested in our clients and each other.
• Unmatched Results: We deliver more than expected–and then some–driving the best results and impacting lives.
• Constant Improvement: We believe there is always a better way. We learn we ask “What if?” we build and then do it again.
• Unbeatable Teamwork: We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.

Compensation  

We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.

• The base salary range is $55,000 (entry-level) - $60,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. 
• The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.