VP, Technical Services

The Vice President of Technical Services provides enterprise-level leadership and strategic direction for technical services across the organization. This role is accountable for defining strategy, setting performance expectations, and ensuring alignment between technical services, clinical priorities, and organizational growth objectives. This role is ultimately responsible for ensuring dialysis equipment, water systems, and facility infrastructure are safe, reliable, and compliant with all regulatory and company standards.

The VP focuses on long-term planning, innovation, and enterprise performance--driving standardization, scalability, and continuous improvement while building leadership capability across the technical organization.

KEY RESPONSIBILITIES include the following. Other duties as assigned.

Strategic Leadership & Growth

• Lead the execution of technical services strategy in alignment with organizational priorities
• Oversee technical operations to achieve financial, operational, and growth objectives
• Support expansion efforts including de novo clinics, acquisitions, and facility relocations
• Evaluate and implement new technologies, products, and treatment modalities
• Develop and manage capital planning, including asset lifecycle and replacement strategies
• Drive continuous improvement initiatives to enhance efficiency, reduce downtime, and optimize equipment performance

Operational Excellence & Outcomes

• Ensure all equipment and water systems meet company policy, manufacturer specifications, AAMI standards, and regulatory requirements
• Establish and monitor key performance indicators related to quality, safety, and operational performance
• Identify and improve business processes to enhance clinical and financial outcomes
• Standardize and scale preventative maintenance programs and technical practices
• Prioritize patient safety at all times

Regulatory & Compliance Leadership

• Maintain expertise in federal, state, and local regulatory requirements and industry standards
• Ensure all programs (chronic, acute, and home) maintain compliance and certification readiness
• Lead audit preparedness, corrective action planning, and regulatory response efforts
• Support implementation and adoption of systems (e.g., electronic documentation and tracking tools)
• Partner in enterprise emergency preparedness and disaster response planning

Technical Infrastructure & Innovation

• Oversee the performance and reliability of water treatment systems, dialysis equipment, and facility systems
• Provide technical expertise for clinic design, equipment selection, and infrastructure planning
• Champion innovation and advancement of technical programs, tools, and technologies
• Ensure alignment of technical services with evolving clinical practices and treatment models

Partnerships & Enterprise Collaboration

• Collaborate with clinical, operations, and corporate leaders to support organizational initiatives
• Communicate technical performance, risks, and priorities across the organization
• Build and maintain strong relationships with vendors, contractors, and external partners
• Support cost management strategies and enterprise-wide initiatives
• Promote a culture of service excellence and accountability
• Effectively collaborate with operations, construction team, clinical services, and other stakeholders to maintain a safe and appropriate physical plant

Team Leadership & Development

• Lead, develop, and support Technical Directors and regional technical leaders
• Establish career pathways and development opportunities for technical team members
• Partner with Human Resources on recruitment, performance management, and succession planning
• Foster a culture of accountability, engagement, and continuous learning
• Set clear expectations and hold leaders accountable for performance outcomes

QUALIFICATIONS:

Required

• Bachelor's degree in biomedical technology, business, or related field (or equivalent combination of education and experience)
• Minimum of 5+ years of technical leadership experience in a multi-site healthcare environment
• Deep knowledge of dialysis equipment, water systems, and regulatory standards
• Proven ability to lead large, geographically dispersed teams

Preferred Skills

• Strong strategic thinking and execution capabilities
• Financial and operational acumen, including capital planning and cost management
• Excellent leadership, coaching, and organizational development skills
• Effective communication and stakeholder management skills
• Advanced problem-solving and analytical capabilities

Leadership Scope

• Oversight of Technical Directors and regional technical teams
• Accountability for technical services performance, strategy, and budgets across the organization

Work Environment & Physical Requirements

• Frequent travel, including overnight travel (up to ~60%)
• Exposure to clinical environments, chemicals, and biohazards
• Moderate noise levels in clinical and office environments
• Ability to perform physical activities as required in technical and facility settings