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As the Vice President of Technical Services, you will maximize equipment availability and customer satisfaction through world-class repair operations, technical support, quality systems, and continuous operational improvement.
Responsibilities
1. Recruits and develops department leaders by:
- Hiring and developing department managers.
- Conducting annual performance reviews.
- Driving KPIs and accountability.
2. Leads repair operations and technical support by:
- Standardizing repair procedures.
- Improving repair turnaround times.
- Ensuring consistent repair quality.
- Supporting field technical issues.
3. Oversees hoist & automation and repair systems by:
- Maintaining repair systems.
- Supporting automation systems.
- Driving documentation and process improvements.
4. Maximizes equipment availability through operational excellence by:
- Monitoring repair KPIs.
- Reducing repeat failures.
- Improving technician productivity.
- Supporting quality control initiatives.
5. Drives continuous improvement across technical services by:
- Reviewing Rep escalations.
- Supporting repair costing and parts credits.
- Leading operational improvement projects.
- Supporting VP Technical Services administrative initiatives.
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