Volunteer – Social Media Support

Volunteer Role Description

Role title

Volunteer – Social Media Support

Team reporting to

Newton Aycliffe Health Hub

Location

Remote, with opportunities to visit services if desired

Brief Description of Project

Create content utilising CANVA where appropriate for the Hub’s Facebook page. Help build followers and page engagement and reach the desired audience.

Details of the role / tasks

• Engage with staff, service users gather content, quotes and stories to be shared on social media.  This could involve attending group sessions or meetings, following nationwide Waythrough accounts to share relevant content on local platforms, and researching relevant local organisations / networks / initiatives.
• Support with the design of this content, using templates and brand guidelines.
• Helping to promote the activities of the service
• Adhering to data protection, safeguarding, media consent, social media policy, and brand guidelines
• Having regular catchups with a supervising member of staff to evaluate progress

Practical Considerations:

This role can be undertaken remotely and with flexible timings.
Please note, as this role will be partially or fully remotely undertaken, we'd need to check with you that you can access the internet /have enough mobile data as we want to ensure no one is out of pocket from volunteering. 

Personal Qualities and Skills

We would love you to bring to this role:

• Experience using social media platforms to increase engagement, and generating content
• Excellent verbal/written communication skills
• An understanding of the importance of guidelines and procedures relating to key areas such as safeguarding and information governance.
• Respectful and non-judgemental towards service users and team
• Able to commit to volunteering regularly (though flexible when that would be)

What Volunteers Can Expect from Waythrough:

• Regular supervision and support
• Induction and access to training
• To learn and practice new skills within a teamwork setting
• To feel part of a team and the wider Waythrough organisation
• Reasonable travel expenses reimbursed with proof of journey
• Opportunities to progress and experience other areas of Waythrough's work in the region

Our workplace values are:

• Kindness: be generous, caring and understanding.
• Courage: be bold, trust, commit.
• Respect: everyone deserves dignity.

Induction Training Requirement

All volunteers will be expected to complete induction training before their agreed start date. This training ensures you have the knowledge and confidence to carry out your role safely and effectively. Induction can be completed online or in person, and details will be provided during the onboarding process.

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers. 

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:

• Discounts from various schemes

• Training and personal development

• A chance to make a real difference in people’s lives

• Free induction and role-specific training

• Support from experienced staff and regular supervision

• Opportunities to meet new people and develop your confidence

• Reimbursement for travel and agreed expenses

• Valuable experience that can support your personal or career development

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

How to apply 

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to view the full job description and submit your application. 

Please note that while this role has a stated closing date, we reserve the right to close the advert early should we receive a high number of applications.

Closing date: