Virtual Veterinary Care Coordinator (U.S. Hours)

Location: Remote — work from anywhere in South Africa

Hours: 3pm – 11pm SAST or 6pm – 2am SAST (U.S. business hours) — your mornings are completely free. No weekends.

The Role

You'll be the dedicated remote front-desk for one U.S. veterinary clinic — their care coordinator, their client's first voice, part of their team every day. This is real veterinary work, done from home.

What You'll Be Doing

• Client Communication: Answer and initiate calls, texts, chats, and emails from pet parents with empathy and clarity.
• Appointment Scheduling: Book, reschedule, and confirm visits following your clinic's exact workflow.
• Care Navigation: Help pet parents understand what comes next — triage inquiries, explain services, coordinate follow-ups.
• Estimates & Treatment Plans: Build estimates in partnership with the veterinary team.
• Records: Keep medical records, notes, and workflows tight and up to date.
• Protocol Adherence: Follow your clinic's systems, preferences, and communication tone exactly.

Why Mascotte

Mascotte is a fast-growing, tech-enabled company transforming how U.S. veterinary practices operate behind the scenes. We're not a staffing agency — our team members are dedicated, long-term extensions of the clinics they support. Everyone here has lived the vet clinic hustle.

Requirements

Who We're Looking For

• Veterinary experience: 2+ years in a veterinary clinic or hospital — front desk, reception, practice administration, or client care.
• Scheduling experience: You've handled appointment booking, rescheduling, and confirmations in a veterinary clinic or hospital.
• Spoken English: You'll be on live calls with American pet owners all day. Clear, confident spoken English is essential — and it's the first thing we assess.
• Tech-comfortable: Hands-on with veterinary practice management software — you can name the systems you've used and describe your day-to-day work in them. Experience with VoIP tools and client communication platforms is a plus.
• Detail-oriented: You have experience updating medical records in a veterinary clinic or hospital, and your notes don't miss things.
• Team-oriented: Experience coordinating with veterinarians and clinic teams to keep communication and follow-up moving.
• Remote-ready: Stable high-speed internet and reliable power backup.
• Availability: You can work either 3pm–11pm SAST or 6pm–2am SAST, with shifts that may change with daylight savings.
• Bonus points for experience preparing estimates and working within structured clinic protocols and exact scheduling workflows.

Benefits

• 15 days off per calendar year
• Off on 7 American public holidays
• 1 month of sabbatical leave fully paid every 4 years in addition to annual PTO allowance
• No commute, no weekend-work, no overtime, no rotating shifts
• 13th month of paycheck as a performance bonus every 12 months