Virtual Receptionist - (Mexico)

Virtual Receptionists interpret the needs of the customers and make sure the things that matter most get the attention they deserve. As an extension of our client’s business, we are often someone’s first impression.

We're a small, dedicated team of 30 people working with a U.S company that has been around for over 50 years. We have been working from home since 2017.

Our Values

We're looking for someone who loves helping people tackle unique problems to join our small, but growing team; someone who is delighted to talk with people over the phone fluently in both English & Spanish. Does that sound like you?

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Where we work

With no commute required, your office is only steps away when you work from home. 100% remote work. We work from home anywhere, the majority of us are in the U.S. and Mexico. You only need reliable, wired internet and a dedicated, quiet workspace.

Common workplaces can include a home office, guest room, or even your bedroom. Do you have an area of your home that is free from other people and distractions you could dedicate to work?

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How we work

We work in short shifts and move at a fast pace. You will have little downtime during your shifts. This is not a position in which you can multitask while performing other professional or personal tasks.

Part-time hours with full-time perks. We work about 36 hours per week on average. Some weeks are as low as 25 and others as high as 40. We believe in a work-life balance.

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When we work

Being a 24/7 business, we need receptionists around the clock. Right now we are looking for people who can work either of the shifts below;

• 6am - 7pm CST, Monday through Sunday, including weekends and holidays.
• 9am - 9pm CST, Monday through Sunday, including weekends and holidays.

we work 3 - 4 hour shifts throughout the 12-hour time window. Normally, we take at least two days off each week, but sometimes only 1 full day.

What you'll do as a Virtual Receptionist:

• Answer a high volume of incoming calls using your personal windows computer.

• Demonstrate an enthusiastic and upbeat attitude, while helping the person on the other end of the phone.

• Capture details from each call, including names, phone numbers, addresses, reference numbers, and thorough descriptions of the reason for the call.

• Respond swiftly to frequently asked questions from callers, and navigate through key information and instructions provided by the client.

• Transfer and route calls to clients on their extensions, or to their team directly in the field.

• Rapidly dispatch requests to clients so that they can support their customers effectively.

• Represent 300+ different small businesses located throughout the united states. (Most of our clients are based in Houston, Texas)

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Equipment & Workspace Requirements

• A dedicated and private workspace free from noise and distractions.

• Wired high-speed internet connection (10 Mbps Download) (5 Mbps Upload) (>30ms ping)

• Computer Quad-core processor, 6 GB of Ram (Windows 11 or higher)

• Two 19+ Inch Monitors (If you're using a laptop, a screen of at least 12 inches)

• HD Web Cam

• Wired Keyboard with Function Keys, and 10-Key Pad

• Wired Mouse

• Wired USB Headset

Compensation

• Monthly Salary $20,000 MXN
  • Base $14,000 MXN
  • Performance-Based Bonus $5,000 MX

The exact compensation will vary based on the exchange rate between USD and MXN. Work will be paid per hour based at $6 USD per hour, and the bonus, when earned, will be paid up to $2 USD per hour. An additional reimbursement of $10 USD per pay period will be applied to cover your conversion Fee. You will be paid every other Thursday.

Each January you will earn 2 weeks of paid vacation to be used the calendar year it was earned.

You will also receive up to $600 USD per year towards healthcare reimbursement.

We'd love to hear from you if you:

• Enjoy making other people happy, and can convey a phenomenal sense of compassion and confidence over the phone.

• Are fluent reading, writing, and speaking in BOTH English & Spanish

• Can switch gears swiftly, and maintain confidence even in stressful and tricky situations. Example: One call you might represent a doctor while on another you could represent a plumber.

• Are a reliable self-starter who enjoys learning new things, and is able to push through when things get hard.

• Have the ability to navigate your personal computer with ease, managing multiple windows effortlessly.

• Understand feedback is a learning opportunity designed to help you improve if you embrace the process.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The training class for the position will start on 10/6/25 the training class will last three weeks. During training, time-off requests can not be granted as we learn in a classroom environment.

Please make sure you meet all of the requirements in terms of computer, internet, and workspace before applying for this position

Looking forward to working with you.