Virtual Receptionist

We are seeking a highly organized and customer-focused Virtual Receptionist to join our team. As a Virtual Receptionist, you will be responsible for managing incoming calls and emails from our clients and providing exceptional customer service. This is a full-time, remote position that requires strong communication skills, attention to detail, and the ability to work independently.

Key Responsibilities:

- Answer incoming calls and emails from clients in a timely and professional manner

- Provide information about our services and assist with registration and course enrollment

- Schedule and confirm appointments for training sessions

- Maintain accurate and up-to-date records of client interactions and transactions

- Collaborate with the training team to ensure a smooth and efficient registration process

- Handle and resolve customer complaints and concerns with empathy and professionalism

- Assist with other administrative tasks as needed

Qualifications:

- High school diploma or equivalent; college degree preferred

- 1-2 years of experience in a customer service or receptionist role

- Excellent communication and interpersonal skills

- Strong organizational and time management skills

- Proficient in Microsoft Office and experience with virtual communication tools (e.g. Zoom, Skype)

- Ability to work independently and remotely with minimal supervision

- Knowledge of emergency training or healthcare industry is a plus

Contract Details:

The Virtual Receptionist will work Monday-Friday, 9am-5pm. Compensation will be competitive and commensurate with experience. Benefits package includes health insurance, paid time off, and opportunities for professional development.

If you are a motivated and customer-focused individual with a passion for making a difference in the healthcare industry, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter for consideration.