Virtual Medical Receptionist (Welcomer)

Job DetailsJob Location: Sterling Business Office - Idaho Falls, ID 83401Role Summary At Sterling Urgent Care, a seamless patient experience begins before a provider ever enters the room. As a Virtual Medical Receptionist (Welcomer), you will be the face and voice of our clinics, greeting patients virtually through our innovative WelcomeWare kiosk platform. Leveraging your background in high-volume customer service or call centers, you will manage patient check-ins, capture critical demographic and insurance data, and handle front-end registration across multiple clinic locations. Operating in a 12-hour shift structure, you will ensure every patient feels welcomed, supported, and processed with the highest degree of data accuracy to support our downstream billing teams.   Key Responsibilities Virtual Patient Greeting and Check-in: Professionally greet, guide, and check in patients virtually across multiple Sterling Urgent Care clinics using the WelcomeWare platform. Accurate Data Intake and Registration: Utilize eClinicalWorks (eCW) to accurately input patient demographics, take high-quality scans/photos of insurance cards, and enter front-end billing details. Point-of-Service Collections: Securely collect and log co-pays, self-pay fees, and outstanding balances through the virtual interface, adhering strictly to financial compliance protocols. Insurance Verification Support: Verify patient insurance eligibility electronically within eCW and ensure all intake details are clean to prevent backend claim denials. Schedule and Flow Optimization: Monitor real-time clinic capacity and patient flow, communicating effectively with on-site clinical teams to optimize provider schedules and reduce patient wait times. Quality and Compliance Adherence: Maintain high performance against Quality Assurance (QA) standards, collaborating with the Lead Front-End RCC to review scorecards and refine workflows. Qualifications and Requirements Residency Requirement: Must reside in either Idaho, Utah, or Wyoming. Experience: 1–2+ years of experience in a high-volume call center, customer service, or medical front-office environment. Experience working in a medical setting or with eClinicalWorks (eCW) is highly preferred, but strong technical adaptability is a must. Technical Savvy: High comfort level working with dual screens, virtual communication hardware/software (WelcomeWare or similar kiosk systems), and electronic medical record (EMR) systems. Communication Skills: Exceptional verbal and written communication skills; ability to project warmth, empathy, and professionalism through a digital screen. Detail-Oriented and Fast: Ability to multitask and maintain extreme accuracy in data entry while managing a steady flow of patient check-ins. Shift Flexibility: Ability to work standard urgent care hours, including 12-hour shifts and rotating weekends/holidays. Remote Work Requirements (If Applicable) To be eligible for remote work, you must provide a dedicated workspace that meets the following criteria: A quiet, private room with a closing door, completely free of background noise and distractions (to ensure strict HIPAA compliance). High-speed, reliable internet connection capable of supporting continuous video streaming. Professional, neutral background suitable for patient-facing video interactions. Note: Candidates whose home environments do not meet these criteria will be stationed full-time inside a physical Sterling Urgent Care clinic. What We Offer: Opportunity to work with cutting-edge medical reception technology. A dynamic, supportive team environment with a clear structure for feedback and professional growth. Comprehensive benefits package for full-time employees.