Virtual Front Desk Representative (Healthcare) | Work From Home
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AI Summary
The representative will manage inbound and outbound communications with patients and healthcare providers while maintaining accurate medical records. They are also responsible for administrative tasks such as data entry, payment collection, and ensuring strict compliance with HIPAA regulations.
Salary: 30,000- 50,000 PHP/ month
Job Description:
- Responding to chats, inbound calls and outbound calls to patients, providers, and Healthcare Insurance companies regarding inquiries, appointments, and data verification.
- Responding to Emails and Managing Voicemail and providing administrative support that includes data entry, record management, and time-keeping.
- Obtaining medical history by navigating through different Electronic Medical Records Systems.
- Entering Patient Information using EHR
- Maintaining database records
- Collecting payment for cashpay/ copay/ deductibles
- Strictly adhering and complying with the HIPAA policy.
Minimum Qualifications:
- Graduate of Bachelor's Degree (preferably in Medical, but not required)
- Consultancy basis minimum of 6 months consultancy contract (subject for renewal)
- 1 year BPO/ Call Center experience/ related experience (preferred, but not required)
- Must have excellent English communication skills, both written and oral
- Preferably with Prior Authorization and Medical Virtual Assistant experience
- Preferably with EMR/EHR experience and knowledge with Medical Insurance
- Willing to work in shifting schedules, mostly night shift
- Able to Work From Home, must have reliable internet connection
Others:
- Equipment/ company computer is provided
- Work from Home
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