Virtual Chat Representative

Virtual Chat Representative
Department: Customer Experience
Location: 304 Indian Trace, Weston, FL 33326
Job Type: Full-Time
Pay Range: $20.00 – $26.00 per hour

About CO2Lift by Lumisque
CO2Lift by Lumisque is a recognized leader in medical aesthetics and carboxytherapy skincare. Engineered to revolutionize skin rejuvenation without downtime, our proprietary carboxygel treatment is trusted by dermatologists, plastic surgeons, medical spas, and aesthetic consumers nationwide. We are dedicated to delivering superior skincare solutions alongside an exceptional client experience.

Role Overview
We are seeking a Virtual Chat Representative to join our remote team supporting our corporate headquarters in Weston, Florida. In this role, you will act as a primary digital point of contact for retail customers, medical providers, and wholesale accounts via real-time live chat and email channels, ensuring every interaction reflects the high standards of our brand.

Key Responsibilities
• Manage high-volume real-time live chat and email support queues, responding promptly, accurately, and professionally to customer and wholesale inquiries.
• Process e-commerce orders, manage returns, and resolve account discrepancies within our system.
• Provide accurate product information and guidance on the application and benefits of the CO2Lift line.
• Assist sales and logistics teams with B2B wholesale account updates and shipment tracking.
• Maintain high standards of customer satisfaction by resolving issues effectively through digital communication channels.

Qualifications
• 0 to 2 years of experience in customer service, e-commerce chat support, retail, or office support.
• Exceptional written communication skills with a polished, professional tone and high attention to detail.
• Basic familiarity with live chat software, e-commerce platforms (such as Shopify), or CRM tools is preferred.
• Dedicated home office environment with a reliable high-speed internet connection.
• Ability to work standard business hours.

What We Offer
• 100% Remote work flexibility.
• Comprehensive initial onboarding and product training provided.
• Employee discount on CO2Lift skincare products.

Lumisque Inc. is an Equal Opportunity Employer.