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The Virtual Candidate Care Coordinator is responsible for making outbound calls to prospective applicants to confirm interest and schedule interviews. They also maintain accurate recruiting records and provide consistent follow-up to ensure an organized hiring process.
Company: AO Globe Life
Location: 100% Remote
Schedule: Flexible | Full-Time Availability Preferred
Experience: Entry Level | Training Provided
Position Focus: Candidate Communication | Appointment Setting | Recruiting Support
Work Environment: Virtual | Phone-Based | Home Office
Are you friendly, organized, and comfortable communicating with people over the phone?
Do you enjoy helping others, keeping appointments organized, and creating a positive experience through professional customer service?
AO Globe Life is seeking motivated, dependable individuals interested in joining our virtual recruiting support team as Virtual Candidate Care Coordinators.
In this role, you'll help prospective applicants move through the interview scheduling process by confirming their interest, arranging appointments, answering basic scheduling questions, and providing consistent follow-up.
You'll be an important connection between job applicants and our recruiting team, helping candidates feel informed, prepared, and supported.
This position is well suited for individuals who enjoy customer service, appointment scheduling, phone communication, recruiting coordination, and administrative organization.
No previous recruiting or appointment-setting experience is required. Training and ongoing guidance are provided.
Complete your phone calls, scheduling responsibilities, follow-up, and team communication remotely from your professional home workspace.
Learn appointment-setting procedures, candidate communication, recruiting systems, and professional phone etiquette.
Work with prospective applicants who have already expressed interest in available career opportunities.
Organize your daily responsibilities around recruiting priorities, appointment availability, and team expectations.
Stay connected with recruiters and team leaders through online communication, coaching, and virtual meetings.
Build valuable skills in customer service, communication, scheduling, recruiting operations, and organization.
You'll help create a positive first impression for individuals interested in exploring available career opportunities.
Responsibilities include:
Make outbound calls to prospective applicants who have expressed interest in available positions.
Introduce yourself professionally and explain the purpose of your call.
Confirm whether candidates remain interested.
Answer basic questions about the scheduling process.
Explain the next steps in the interview process.
Provide clear appointment instructions.
Communicate professionally by phone, email, and text when appropriate.
Direct position-specific questions to the appropriate recruiting team member.
Maintain a friendly, respectful, and helpful approach.
Accurate scheduling is an important part of the candidate experience.
You'll:
Review available interview appointments.
Help candidates choose suitable dates and times.
Schedule interviews using online calendar systems.
Confirm appointment details.
Provide virtual meeting instructions.
Assist with scheduling changes.
Help prevent calendar conflicts.
Maintain accurate appointment records.
Communicate updates to the recruiting team.
Consistent follow-up helps keep the recruiting process organized.
Responsibilities may include:
Contact applicants who have not completed scheduling.
Remind candidates about upcoming interviews.
Follow up with applicants who missed appointments.
Assist individuals who need to reschedule.
Confirm continued interest.
Update contact information.
Document candidate responses.
Track appointment outcomes.
Maintain organized follow-up priorities.
You'll help ensure candidate information is accurate and up to date.
Responsibilities include:
Enter notes into designated recruiting systems.
Update appointment statuses.
Record candidate communication.
Maintain accurate contact information.
Track completed and pending scheduling activities.
Organize follow-up tasks.
Protect confidential applicant information.
Follow company recordkeeping procedures.
You'll work independently while staying connected with your virtual team.
You may:
Participate in online team meetings.
Review scheduling priorities.
Communicate candidate updates.
Receive coaching and feedback.
Learn effective phone communication techniques.
Support recruiting workflow improvements.
Participate in professional-development activities.
Your day will primarily involve phone communication, scheduling, and candidate follow-up.
A typical workflow may include:
Review Applicants → Make Calls → Confirm Interest → Schedule Interviews → Update Records → Follow Up
You'll spend time contacting interested applicants, coordinating appointment times, maintaining accurate records, and helping candidates navigate the scheduling process.
This is an outbound calling and appointment-setting position, not an inbound-only customer service role.
You'll communicate with prospective applicants who have already expressed interest in available opportunities.
Your primary responsibility is to help those individuals understand the interview process and connect with the appropriate recruiting team member.
This position focuses on recruiting support and appointment coordination.
It does not include selling insurance policies or conducting insurance enrollment consultations as part of the duties described.
We welcome applicants from a variety of professional backgrounds.
Training may include:
Virtual onboarding.
Professional phone etiquette.
Candidate communication.
Outbound calling procedures.
Interview scheduling.
Online calendar management.
Appointment confirmations.
Candidate follow-up.
Recruiting system updates.
Digital recordkeeping.
Time management.
Team communication.
Professional customer service.
Ongoing guidance and coaching are available to help you develop confidence and consistency.
To perform this role effectively, applicants should have:
Reliable desktop or laptop computer.
High-speed internet connection.
Working webcam and microphone.
Dependable phone or approved calling capability.
Quiet workspace suitable for phone calls.
Basic computer proficiency.
Ability to use email and online scheduling systems.
Comfort learning new digital tools.
Familiarity with Zoom, Calendly, online calendars, and recruiting software is helpful.
Training on designated systems is provided.
We're interested in applicants who demonstrate:
Friendly and professional communication.
Strong verbal communication skills.
Excellent phone etiquette.
Confidence making outbound calls.
Active listening and attention to detail.
Strong organization and time management.
Consistent follow-through.
Positive attitude and willingness to learn.
Dependability and accountability.
Ability to work independently.
Comfort collaborating with a remote team.
Basic computer and typing skills.
Professionalism when communicating with applicants.
Ability to manage multiple scheduling priorities.
Previous experience in the following areas may be helpful:
Customer service.
Appointment setting.
Call center support.
Recruiting assistance.
Interview scheduling.
Administrative support.
Reception or front-desk services.
Retail or hospitality.
Phone-based customer relations.
Calendar coordination.
Sales support.
Virtual assistance.
Previous experience is helpful but not required.
Applicants must:
Be at least 18 years old.
Reside in the United States.
Be legally authorized to work in the United States.
Have access to a reliable computer or laptop.
Maintain dependable high-speed internet.
Have webcam and microphone capability.
Maintain a quiet, professional workspace.
Be comfortable making outbound calls.
Be willing to learn online scheduling systems.
Demonstrate professional communication.
Be organized and dependable.
Be able to maintain accurate candidate records.
Be willing to participate in required training.
Appointment setting can provide valuable experience in recruiting operations, customer service, and business communication.
As you develop your skills and demonstrate consistent performance, you may have opportunities to explore additional responsibilities involving:
Recruiting coordination.
Candidate communications.
Interview scheduling support.
Recruiting team assistance.
Administrative coordination.
Training and mentorship.
Team leadership development.
Additional opportunities depend on qualifications, performance, and available positions.
AO operates within the American Income Division of Globe Life.
Our organization supports working families through life, accident, and supplemental health insurance products.
Our recruiting support team helps connect prospective applicants with available career opportunities while maintaining an organized and professional hiring experience.
We value dependable communication, accountability, teamwork, professionalism, and continued development.
Our Mission: Protect Every Child. Serve All Working People.
Qualified applicants may be invited to participate in a virtual interview to discuss:
Daily appointment-setting responsibilities.
Outbound calling expectations.
Scheduling and follow-up procedures.
Training and onboarding.
Work schedule expectations.
Compensation and position classification.
Available professional-development opportunities.
Interviews are conducted virtually.
If you're organized, dependable, comfortable communicating by phone, and interested in helping connect prospective applicants with career opportunities, we'd like to hear from you.
Apply today with your updated resume to be considered for our Virtual Candidate Care Coordinator opportunity with AO Globe Life.
Connect With People. Create Opportunities. Support Success. Build Your Future.
Important Information About This Opportunity
This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.
Candidates selected to move forward should be prepared to:
• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense
No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.
This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.
American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.
Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.
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