Virtual Assistant

We're looking for a warm, organized, and highly communicative Virtual Assistant to support
client communications and administrative operations. This role will involve taking intake calls
with potential clients, communicating with current clients by phone and email, managing
calendars, and assisting with insurance-related administrative tasks. The ideal candidate is
personable, responsive, empathetic, and able to communicate clearly and professionally with
clients.

We are always looking for enthusiastic, problem-solving personalities. Fluent English and
exceptional teamwork skills are required for all of our positions. Please submit your resume or
any documentation in English. We can't wait to meet you!

Qualifications:
• Exceptional English communication skills, both written and verbal (C1 level Minimum).
• Enthusiastic, positive attitude, eager to work with others and solve problems.
• Extroverted and personable, with the ability to communicate comfortably and professionally
with potential and current clients.
• Strong verbal and written communication skills, with the ability to express information clearly
and effectively.
• Warm, caring, and empathetic approach when interacting with clients.
• Responsive and attentive to client needs and communications.
• Strong organizational skills and ability to manage calendars and administrative tasks.
• Ability to work with legal insurance companies and manage insurance-related administrative
processes.
• Ability to handle sensitive client interactions with professionalism, sympathy, and care.

Responsibilities:
• Take intake calls with potential clients and provide a warm, professional first point of contact.
• Communicate with current clients through email and phone calls.
• Respond to client questions and communications in a timely and professional manner.
• Manage and coordinate calendars.
• Work with legal insurance companies on behalf of clients.
• Open claims on client accounts when working with new insurance clients.
• Submit claims when a case is completed.
• Support administrative processes related to estate planning and broker-related matters.
• Maintain organized client and insurance information.
• Provide caring and empathetic communication throughout the client experience.

What We Offer:
• Fully remote Position! Work from any place in the world!
• Take your local Holidays: We understand how important it is to take time with your family and
loved ones on important days.
• Paid vacation.
• Professional Growth: Opportunities for training and development in a fast-growing company.
• Compensation: Competitive salary and performance-based incentives.

About FullPond:
At FullPond, we care about people. We're all about transforming the way businesses discover
and collaborate with remote talent. We're passionate about connecting amazing people with
great companies. We are always looking for people who are eager to roll up their sleeves, work
hard, and create solutions to problems. This energy and attitude is what makes us unique. We
believe in transforming lives through meaningful work and opportunities that reward your effort
and dedication. Join us to grow professionally, collaborate with global teams, and make an
impact-all while working for top-tier companies eager to value your skills and potential.