Virtual Administrative Support - Scheduling & Operations

Location: Remote

Salary: 800-900 USD

Role Overview

We are building an active talent pool for a Virtual Administrative Support – Scheduling & Operations role. You'll ensure smooth daily operations by coordinating scheduling, managing shift coverage, handling high-volume calls, maintaining accurate documentation, and providing HR support.

Candidates with experience in healthcare, customer support, or administrative roles, and proficiency in Microsoft Office, RingCentral, and scheduling platforms are preferred. Flexibility to take on additional tasks and adapt to evolving tools and operational needs is essential.

Scheduling & Coverage Support

• Manage and coordinate schedules, including handling call-ins
• Arrange and support shift coverage, ensuring gaps are addressed promptly
• Proactively communicate with team members to maintain adequate coverage
• Escalate recurring scheduling or attendance issues as needed

Call Handling & Communications

• Manage high volumes of calls and messages with professionalism and urgency
• Provide clear, timely updates to team members regarding schedule changes
• Maintain consistent and effective communication across teams

Data Accuracy & Documentation

• Accurately document schedule changes, updates, and operational data
• Ensure all records are up to date and properly maintained
• Maintain attention to detail in all administrative tasks

HR and Internal Support

• Respond to internal staff inquiries in a timely manner
• Route concerns to the appropriate department when needed
• Support day-to-day HR and administrative coordination

Flexibility & Team Support

• Adapt to changing priorities and operational needs
• Provide support on additional tasks as required
• Demonstrate initiative in assisting the team and maintaining workflow continuity
• Adaptability to adjust to a rotational schedule as required.

Requirements

Qualifications

• Experience in administrative support, scheduling, customer support, or coordination roles

• Background in healthcare or home care industry is a plus
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Experience using communication tools such as RingCentral
• Familiarity with scheduling platforms or workforce management tools
• Strong organizational and multitasking skills in a fast-paced environment
• Excellent written and verbal communication skills
• High attention to detail and accuracy
• Proactive, dependable, and team-oriented