VIP Communications Specialist

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

Primary Duty – VIP Strategic Communications, Messaging Strategy, and Independent Judgment

• Independently develops and disseminates communications messaging to VIP users and supported organizations regarding J6 IT service updates, planned outages, authorized service interruptions, and IT project schedules; exercises discretion in determining messaging content, timing, format, and target audience.
• Immediately communicates system outages to appropriate Government POCs and VIP users using Government-provided tools; independently maintains constant communications until services are restored; exercises judgment in determining escalation urgency.
• Independently coordinates VIP outreach communications in support of the VIP Support Division, ensuring all messaging is consistent with J6 operational and strategic objectives.
• Independently monitors calls using Interactive Client software and customer emails to the VIP mailbox; exercises judgment in identifying and responding to communications-related requests.
• Monitors VIP ticket trends to independently identify communication opportunities that can reduce recurring VIP incidents through proactive messaging; determines appropriate messaging interventions based on trend analysis.
• Independently develops and maintains VIP Support Division communications plans including audience, frequency, and format for stakeholder engagement.
• Prepares reports and briefings for VIP Support leadership on communications activities, engagement metrics, and user feedback; exercises judgment in determining content and analytical depth.
• Independently coordinates with the J6 CE Division on enterprise-wide communications affecting VIP users, ensuring VIP-specific messaging supplements broader J6 communications.

Highlights of Responsibilities

In fulfillment of the primary duty described above, and in performance of PWS Section 6.2 task requirements, the candidate is responsible for:

• Developing and disseminating communications messaging to VIP users and supported organizations regarding J6 IT service updates, planned outages, authorized service interruptions, and IT project schedules.
• Immediately communicating system outages to appropriate Government POCs and VIP users using Government-provided tools; maintaining constant communications until services are restored.
• Coordinating VIP outreach communications in support of the VIP Support Division, ensuring all messaging is consistent with J6 operational and strategic objectives.
• Supporting development and maintenance of VIP Support Division communications plans, including audience, frequency, and format for stakeholder engagement.
• Monitoring calls using Interactive Client software and customer emails to the VIP mailbox for requests.
• Monitoring VIP ticket trends to identify communication opportunities that can reduce recurring VIP incidents through proactive messaging.
• Preparing reports and briefings for VIP Support leadership on communications activities, engagement metrics, and user feedback.
• Coordinating with the J6 CE Division on enterprise-wide communications that affect VIP users, ensuring VIP-specific messaging supplements broader J6 communications.
• Supporting VIP user notification for software upgrades, hardware changes, and new IT capabilities being introduced to the VIP environment.
• Providing support answering VIP calls in the Interactive Client software and responding to customer requests in the VIP team mailbox.

Qualifications

Requirements

• Active Secret security clearance at time of award.
• Demonstrated ability to independently develop and disseminate strategic communications, exercising discretion and judgment on messaging strategy, audience identification, and communications standards.
• Specialized knowledge of organizational communications and technical writing sufficient to independently translate J6 operational events into clear, targeted VIP communications.
• Ability to exercise independent judgment in immediately escalating and communicating VIP system outages until services are restored.
• Strong customer service orientation with demonstrated experience supporting executive or VIP-level communications.
• Ability to effectively prioritize and execute multiple concurrent communications projects and deadlines in a high-pressure environment.
• Excellent written and oral communication skills; demonstrated ability to write clearly and concisely for diverse senior audiences.
• Experience with SharePoint communications platforms preferred.
• Highly self-motivated and directed; capable of managing VIP communications responsibilities independently in a remote environment.
• Strong attention to detail and rigorous documentation standards consistent with DoD requirements.
• Team-oriented with demonstrated experience in collaborative communications and cross-functional engagement.

Education and Experience

• Required Education: Bachelor’s degree in Communications, English, Information Technology, or a related field; or equivalent combination of directly related professional experience accepted in lieu of degree.
• Required Experience: 3 or more years of progressively responsible professional experience in strategic communications, technical writing, or organizational communications in a Government or DoD environment.
• Prior experience supporting a DoD or J6 customer environment is strongly preferred.
• Required Certifications: ITIL v4 Foundations, CompTIA Security+.
• Preferred Certifications: Technical Writing certification, SharePoint administration training.

Physical Requirements

The essential physical functions below are incidental to the primary duties of this position and are performed in furtherance of the responsibilities described herein:

• Ability to sit and stand for extended periods in a professional office or customer site environment.
• Ability to ambulate throughout office buildings and customer facilities.
• Ability to stoop, kneel, crouch, or crawl as required to access equipment in confined spaces.
• Ability to repeatedly lift and carry equipment up to 50 pounds.

About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.