VIP Account Manager

Who we are

Duelbits is a crypto-native entertainment platform spanning casino, sportsbook, and Predict, where real-world outcomes become tradable markets. Built for players who live online and move fast, Duelbits operates at the intersection of crypto culture, gaming, and internet entertainment.

What we are looking for

We're looking to engage a VIP Account Manager to own and drive engagement across an assigned VIP portfolio. This role is designed for someone with solid commercial experience in VIP or player-focused environments within gaming or iGaming, capable of taking real ownership of player relationships while executing within the frameworks and strategy set by senior VIP leadership.
This is an execution-and-ownership role with a clear pathway into full VIP portfolio leadership.

What you will be doing

VIP Portfolio Management & Execution
• Own the day-to-day management of an assigned VIP portfolio in line with defined segmentation, tiers, and engagement frameworks.
• Monitor player activity, behaviour, and engagement signals, acting on risks and opportunities and escalating where needed.
• Execute and help shape incentives, bespoke offers, limits, and re-engagement actions within agreed guidelines.
• Maintain accurate records of player interactions, offers, and portfolio performance.

Player Engagement & Retention

• Drive proactive, timely communication with VIP players to support engagement and retention.
• Own onboarding for new VIP players, ensuring a strong early-stage experience.
• Execute reactivation and retention initiatives, contributing to their design alongside senior VIP leadership.
• Translate player preferences, behaviour, and feedback into action.

Portfolio Insight & Development
• Surface and act on insights around player behaviour, preferences, and engagement patterns.
• Build and apply strong understanding of player value, incentives, and lifecycle dynamics.
• Contribute meaningfully to discussions around player treatment and optimisation strategy.

Cross-Functional Collaboration
• Drive VIP-related initiatives in partnership with CRM, social, and partnerships teams.
• Execute VIP benefits, promotions, and experiences.
• Engage with community touchpoints where relevant.

What you bring

Core Capability

• 2- 4 years' experience in customer-facing commercial roles (VIP management, CRM, account management, or similar).
• Experience in gaming or iGaming, ideally with some direct VIP or high-value player exposure.
• Ability to interpret player behaviour and convert it into engagement and retention actions.
• Strong communication skills, commercial judgement, and attention to detail.
• Ability to operate autonomously in a fast-paced, always-on environment.

Advantageous Experience
• Direct exposure to VIP, CRM, or player lifecycle management.
• Familiarity with crypto, gaming, sports, or digital entertainment environments.

What we offer

• Competitive service fees with performance-linked upside.
• Remote-first, international collaboration model.
• Real ownership of a VIP portfolio, with close guidance from senior VIP leadership.
• Hands-on exposure to high-value portfolio management and strategy.
• Clear progression path toward Senior VIP Manager responsibilities as experience and impact grow.