TDS Global Solutions is partnering with a rapidly growing global customer experience and business process outsourcing organization seeking a strategic and commercially minded Practice Lead focused on the Automotive and Auto Finance sector.
This is a highly visible leadership role designed for an industry expert who can combine deep domain knowledge with strategic account growth, executive relationship management, and solution-oriented leadership.
The ideal candidate brings strong experience supporting Automotive and/or Auto Finance clients within customer operations, servicing, lending, collections, or related environments and understands how to drive growth within complex enterprise relationships.
This is not a traditional “hunter” sales role. Instead, the organization is seeking a consultative growth leader who can expand strategic accounts, influence cross-functional initiatives, and serve as a trusted advisor to both clients and internal stakeholders.
Strategic Account Growth
- Drive organic growth across a portfolio of Automotive and Auto Finance clients
- Identify expansion opportunities, cross-sell initiatives, and operational improvement opportunities
- Develop strategic account plans and long-term growth strategies
- Build and strengthen executive-level client relationships
Industry Expertise & Client Leadership
- Serve as the internal and external subject matter expert (SME) for the Automotive / Auto Finance vertical
- Provide industry insight related to customer care, servicing, collections, lending support, repossession, total loss, and related operational functions
- Support executive client discussions with strategic and operational expertise
- Translate industry trends into actionable client solutions
Solutioning & Commercial Support
- Partner with sales, operations, and delivery teams during new business pursuits and solution development
- Support onboarding, client expansion, and strategic solution design
- Contribute to value proposition development and go-to-market strategy
- Influence growth opportunities through consultative client engagement
Cross-Functional Leadership
- Collaborate closely with Operations, Sales, Delivery, Recruitment, and Executive Leadership teams
- Balance commercial growth objectives with operational realities and scalability
- Influence stakeholders across a matrixed organization
- Operate effectively in a fast-paced, high-accountability environment
Requirements
- 5+ years of experience and SME in the Automotive and/or Auto Finance or Utility industries
- Strong background in account management, client services, strategic partnerships, or commercial growth leadership
- Experience supporting enterprise-level client relationships
- BPO experience is a plus
Preferred Experience
- Experience working within both client-side and BPO/provider environments strongly preferred
- Strong understanding of customer operations, servicing models, and operational scalability
- Experience supporting complex enterprise accounts and multi-stakeholder environments
Professional Skills
- Commercially driven with a growth-oriented mindset
- Executive presence with strong communication and influencing skills
- Ability to identify strategic growth opportunities proactively
- Strong operational and financial acumen
- Collaborative, solutions-oriented leadership style
Compensation & Location
- Base salary approximately $140,000–$180,000 USD
- Corporate bonus structure
- Home-based / remote opportunity
- Preference for candidates located in the Dallas, TX market
- Approximately 20% travel
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
— Sarah J.
·
Marketing Manager
★★★★★
Verified
