Vice President, Chief of Staff
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Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Zayo is seeking a Chief of Staff to serve as Zayo's CEO’s right hand, enabling focus, leverage, and effectiveness across the enterprise. Our Chief of Staff drives CEO operating mechanisms, strengthens ELT cohesion and accountability, brings strong financial judgment to enterprise decision-making, and anticipates risks and opportunities. Our Chief of Staff ensures the CEO’s leadership philosophy and Zayo’s culture are translated into consistent execution across the organization, resulting in faster decisions, stronger alignment, and improved enterprise outcomes.
This is a high-impact leadership position, not an administrative role. It is designed for a proven, high-potential executive with strong business judgment, credibility with senior leaders, and the ability to operate seamlessly across strategy, execution, and influence.
Core Responsibility Buckets:
CEO Operating Mechanisms & Cadence
Own and continuously improve the operating rhythm that enables effective leadership and execution.
Design, run, and evolve CEO operating mechanisms (ELT, SLT, Board, enterprise forums)
Ensure agendas, pre-reads, decisions, and follow-through are disciplined and outcome-oriented
Own prioritization and decision frameworks across CEO forums
Drive clarity on priorities, sequencing, ownership, and accountability
Act as connective tissue between CEO priorities and enterprise execution
Own design and visibility of CEO operating calendar (MS365)
Build an integrated, forward-looking enterprise cadence (vs. manual processes)
CEO & ELT Scorecards
Own structure, quality, and execution of CEO and ELT performance scorecards.
Draft and maintain CEO scorecard tied to enterprise priorities
Ensure alignment of ELT scorecards to company objectives
Define KPIs, targets, and dashboards
Drive monthly/quarterly performance tracking and reviews
Identify performance gaps and ensure follow-through on corrective actions
Key areas include:
Growth (bookings, installs, churn)
Service excellence (MTTR, OTP, NPS)
Operational efficiency (cost, automation, AI)
Financial performance (MRR, EBITDA, capital)
Value creation (M&A, integration)
Talent and culture
CEO Stewardship & Right-Hand Support
Serve as a trusted advisor helping the CEO focus on what matters most.
Anticipate CEO needs, risks, and decision points
Pressure-test thinking, surface blind spots, provide candid counsel
Support preparation for ELT, Board, investor, and external engagements
Protect CEO time by filtering noise and elevating critical inputs
Operate with discretion and strong judgment
ELT Effectiveness, Alignment & Accountability
Strengthen ELT as a cohesive governing body.
Drive alignment, clarity of roles, and shared accountability
Ensure decisions translate into execution with clear owners
Surface and resolve breakdowns in ownership or collaboration
Reinforce leadership norms and decision quality
SLT Leadership & Enterprise Translation
Extend CEO intent across the next leadership layer.
Represent CEO in SLT forums as needed
Translate strategy into actionable priorities
Ensure consistent messaging and interpretation across the organization
Support leadership development and alignment
Enterprise Signal, Risk & External Perspective
Help the CEO see around corners and make better trade-offs.
Monitor enterprise risks, execution gaps, and talent implications
Bring external market, industry, and peer insights
Advise on sequencing of initiatives based on readiness
Connect decisions to financial outcomes, capital allocation, and value creation
Business Outcomes Focus
Anchor leadership mechanisms and decisions to measurable outcomes.
Drive focus on profitable growth, operational efficiency, and value creation
Ensure enterprise decisions reflect trade-offs across growth, cost, and capital
Reinforce performance accountability across leadership forums
Skills, Knowledge, Experience & Education:
Skills
Exceptional judgment and ability to synthesize complexity into clear action
Strong financial acumen with the ability to interpret financial results, understand value drivers,
and connect enterprise decisions to financial outcomes
Strong executive presence and credibility with senior leaders
Highly organized, disciplined, and detail-oriented without losing the big picture
Outstanding written and verbal communication skills
Strong collaborator who builds trust quickly across functions
Ability to operate with discretion and handle highly sensitive information
Knowledge
Deep understanding of enterprise operations and leadership dynamics
Strong grasp of operating mechanisms, governance, and executive cadence
Solid understanding of the telecommunications industry and competitive landscape
Experience
Prior experience operating at the ELT or near-ELT level
Demonstrated success driving cross-enterprise initiatives or operating rhythms
Experience working directly with or supporting C-suite leaders
Telecommunications or similarly complex, asset-intensive, regulated industry experience strongly preferred
Education
Bachelor’s degree required
MBA or equivalent advanced degree preferred
Temperament & Profile
This role is best suited for a high-potential leader with:
High energy, strong work ethic, and intellectual curiosity
Comfort operating in ambiguity and navigating complex dynamics
Confidence to challenge respectfully and influence without authority
Willingness to hold peers accountable and drive resolution when alignment breaks down
Outgoing, highly collaborative style with strong relationship-building capability
Desire for a developmental assignment that accelerates readiness for future enterprise leadership roles
Role Notes
VP-level role with significant visibility and enterprise influence
Intended as a 2–3 year developmental assignment then placed in the business, not a permanent
position
Designed as a proving ground for future senior executive roles
Exposure to Board, investor, and enterprise decision-making unmatched by most VP roles
Estimated Base Salary Range: $250,000 - $280,000 USD/Annually
#LI-Remote
The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.
Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Benefits, Rewards & Wellness
- Excellent Health, Dental & Vision Insurance
- Retirement 401(k) Savings Plan
- Generous paid time off policy including paid parental leave
Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.
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