Via Benefits Accounts: Project Manager

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The Role 

We are seeking a proactive, results-driven Project Manager to join WTW’s spending account administration team. This role requires a project manager who takes ownership of outcomes, not just coordination of activities, and who is comfortable driving initiatives forward across functional teams and leadership levels.

The Project Manager will operate in a dynamic environment where initiatives frequently span multiple business and technology team, and requirements or scope may not be fully defined at the onset of the projection.  The successful candidate will be comfortable creating structure where needed, aligning diverse stakeholders, and advancing work even on projects with little definition to start. 

In this role, you will lead multiple operational initiatives that support the Spending Account Administration business, driving projects from early definition through execution and ensuring initiatives maintain momentum and deliver meaningful outcomes. The Project Manager is expected to proactively identify next steps, drive alignment, and move initiatives forward without relying on detailed direction.

This position requires a high degree of ownership and self-direction and the ability to effectively manage multiple projects at the same time. 

Key Responsibilities

Project Planning and Execution

• Lead cross-functional projects from initiation through completion, ensuring initiatives deliver measurable outcomes aligned with business objectives.
• Define project scope, structure, milestones, and success metrics, particularly when initiatives begin with limited documentation or clearly defined scope.
• Develop and maintain project, risk, and communication plans that keep initiatives organized and moving forward.
• Facilitate project kickoffs, working sessions, status reviews to maintain alignment and momentum.
• Translate business objectives into actionable project plans and coordinate effectively across business and technology teams.
• Manage competing priorities across multiple initiatives while maintaining focus on deadlines and deliverables.

Stakeholder Management and Communication

• Serve as the central point of coordination for project stakeholders across business, operations, and technology teams.
• Navigate complex stakeholder environments, aligning leaders with differing priorities and ensuring timely decisions.
• Provide clear and consistent updates to leadership and key stakeholders.
• Proactively resolve bottlenecks and drive decision-making by ensuring leaders have the information needed to move initiatives forward.

Risk Management and Problem Solving

• Identify project risks and issues early and implement mitigation strategies to prevent delays.
• Escalate critical risks, decisions, or stalled workstreams to appropriate leadership forums.
• Adapt project plans as requirements evolve while maintaining focus on core objectives.
• Conduct project reviews and capture lessons learned to support continuous improvement.

Team Collaboration

• Work collaboratively with colleagues to ensure consistent project management practices across initiatives.
• Assist colleagues or step in across projects when necessary to maintain continuity and progress.

Process Improvement and Strategic Initiatives

• Identify and implement opportunities to improve project delivery processes, tools, and operating models. 

   

   

Note that visa-based nonimmigrant sponsorship and/or assistance is not offered for this specific job opportunity.