Vendor Relationship Manager

Company

Work Schedule Description (e.g. M-F 8am to 5pm)

Remote Work Notification

Hiring Manager : Full Name: First Last

Overview

Navitus Health Solutions is seeking a Vendor Relationship Manager to join our team!

The Vendor Relationship Manager is responsible for overseeing day-to-day contract management elements of assigned third-party service or solution providers and shared services provided to internal Navitus departments. The Vendor Relationship Manager is responsible for assuring vendor operations are effectively and efficiently serving Navitus and client needs. The Vendor Relationship Manager will be the primary contact for internal clients receiving services through business and technology vendor contacts.

The Vendor Relationship Manager will partner closely with stakeholders to ensure business needs are clearly outlined and communicated to responsible parties. Primary duties will be focused on ensuring elements of contracts with clients and vendors are implemented correctly and timely, tracking that contractual service level agreements (SLAs) or performance guarantees (PGs) are met. The Vendor Relationship Manager will ensure routine oversight and analyses are performed to ensure ongoing contractual compliance, service or product performance, and identify needs for - as well as drive – issue resolution or corrective action plans with internal stakeholders and vendors when needs are not met. The Vendor Relationship Manager will also be responsible for oversight of invoicing to ensure billing is appropriate based on Scope or Statement of Work (SOW) and that payment is managed timely.

Is this you? Find out more below!  

Responsibilities

How do I make an impact on my team? 

• Manages assigned vendors within established governance, policies, and escalation frameworks.
• Coordinate forecasts/resource projections between vendor and internal Navitus department as needed. 
• Ensure vendor access to systems proprietary information, and/or protected health information is appropriate and compliant based on delegated services. 
• Support contract management activities in coordination with Procurement, Vendor Risk Management, Legal, and Finance as well as other departments (e.g., Ops, IT)  including but not limited to scope changes, renewal impacts and termination notifications.
• Evaluate performance and proactively provide feedback to vendor(s) to increase customer satisfaction, efficiency, and effectiveness.
• No less than quarterly, establish review forums with vendors to analyze, discuss, and provide feedback on performance as well as facilitate mutual input, with an improvement mindset – such as corrective action plans. 
• Provide recommendations to vendor(s) and leadership on vendor performance, risk mitigation, and improvement opportunities.
• Lead regular calls with appropriate internal and external parties aimed at identifying and solving top issues affecting the customer(s) (internal and external).
• Collaborate with vendors and Navitus affiliates to ensure mutual understanding of goals and roles and responsibilities of each in achieving those goals across entities. 
• Oversee invoices to ensure billing is appropriate based on scope or Statement of Work (SOW) and that payment is managed timely.
• Keep Navitus (or internal client department) and vendor informed of all upcoming customer-facing testing and updates to products or services that could generate customer inquiries and/or result in process changes or potential/expected outages.
• Institute best practices by conducting process reviews and memorializing process improvements via documentation.
• Lead monthly and/or quarterly KPI and performance evaluations with vendor teams, ensuring that goals are clear and optimal performance levels are reached.
• Manage vendor performance with accountability for key metrics. 
• Identify real and potential problems, provide resolutions, offer alternate solutions (including new vendors, re-contracting or market checks), and build risk mitigation plans.
• Serve as main point of contact for escalations to or from vendor. 
• Ensure vendor operations complies with company policies and procedures.
• Direct and ensure emergency action (such as Business Continuity and Disaster Recovery) plans are in place to maintain operations during emergency conditions and to ensure minimal impact to Navitus’ patients, clients, staff and / or systems
• Other duties as assigned. 

Qualifications

What our team expects from you?  

• Bachelor's degree in business, supply chain, operations, finance, or related area, or equivalent work experience, required. 
• 5+ years of experience managing third-party vendor partners or suppliers in a corporate or consulting capacity required (preferably within a vendor services/BPO organization or internal vendor management functions).
• Experience with procurement, contract negotiations, and contract management preferred.
• Experience with business/data analytics and making data-driven business decisions.
• Experience with vendor auditing and findings as well as resolution process.
• Health care industry experience preferred.
• Demonstrated ability to track and analyze vendor performance using data and dashboards.
• Demonstrated ability to support vendor governance and relationship management processes.
• Demonstrated ability to manage multiple vendors and priorities in a fast-paced environment.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

What can you expect from Navitus? 

• Top of the industry benefits for Health, Dental, and Vision insurance 
• 20 days paid time off 
• 4 weeks paid parental leave 
• 9 paid holidays 
• 401K company match of up to 5% - No vesting requirement 
• Adoption Assistance Program 
• Flexible Spending Account 
• Educational Assistance Plan and Professional Membership assistance 
• Referral Bonus Program – up to $750! 

#LI-Remote

Pay Range