Vendor Operations Analyst

Position Purpose: The Vendor Operations Analyst identifies and presents business and operational specifications based on customer and business needs, industry best practices and available technology. Implements processes, systems and methodologies to meet the company’s business initiatives. Assists Vendor Management with vendor performance management, governance and oversight, data analytics and reporting, risk and compliance monitoring, and implementation support.

• Applies performance metrics and key performance indicators (KPI) that allow the business to analyze, evaluate and report vendor performance to senior management, including performance against contractual SLAs, quality metrics, and regulatory requirements.
• Monitors the productivity and quality of vendor services by analyzing data, reports and processes (site evaluations) to ensure contract terms, requirements and specification are met. Identifies performance degradation, trends, and operational risks requiring remediation.
• Prepares reports on vendor performance to internal oversight committees and assists in corrective action plans. Develops vendor performance reporting and supports vendor governance meetings and business reviews.
• Identifies systemic issues and develops and executes strategies to address these issues across vendor specific initiatives. Seeks recommendations by management to improve vendor’s performance. Tracks associated risks, issues, action items, and commitments through resolution.
• Assists in the requirements, planning and implementation of vendor processes and reports to support new products, joint ventures and other business activities in which Enterprise Vendor Management is engaged. Participates in cross-departmental implementation teams and supports vendor onboarding, transitions, and operational readiness before go-live.
• Ensures vendor SLA and other KPI reports are provided to management as requested and instructed, and monitors adherence to contractual and service-level commitments.
• Validates the accuracy of data and statistics, including vendor-reported metrics and outcomes.
• Examines reports to isolate trends and potential issues; focusing on clean up and root cause analysis, including operational, compliance, privacy, and performance risks.
• Works with Management to monitor corrective action plans and communicates performance concerns, risks, and recommendations to leadership.

Education/Experience: Bachelor’s Degree in Information Systems, Finance/Accounting, Business or other technical/analytical field or equivalent experience. Degree with an emphasis in statistics, math or related field preferred. Some training in Six Sigma, ISO, SAS 70 and TQM preferred. Three to five years experience in an operations/processing position. Minimum three years analytical and data processing experience.

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.
 

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act