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The Vendor Management Lead works as liaison between vendors and organization. The Vendor Management Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

The Vendor Management Lead reviews and negotiates terms of vendor contracts and communicates with vendors regarding day-to-day matters. Reporting to the AD, Vendor Management & Performance, you will build and maintain a positive relationship with vendors and monitor vendor performance. You will also research invoice and contractual issues and resolve discrepancies. As well as advise executives to develop functional strategies (often segment specific) on matters of significance.

o Manage assigned Medicaid vendor relationships, serving as the primary point of contact between vendors, business owners, markets, and enterprise partners.

o Develop a comprehensive understanding of assigned vendors' services, capabilities, contracts, regulatory obligations, operational dependencies, and strategic importance.

o Establish and facilitate vendor governance routines, including Joint Operating Committees, performance reviews, and issue-resolution meetings, with clear agendas, decisions, owners, and follow-up actions.

o Monitor vendor performance through standardized scorecards, KPIs, SLAs, contractual commitments, member outcomes, and operational measures, ensuring reporting is accurate and timely.

o Identify performance trends, service gaps, and emerging risks and translate findings into actionable recommendations for vendors and internal business leaders.

o Lead the development and oversight of vendor improvement plans and corrective action plans, including root-cause analysis, milestones, accountable owners, and validation of sustained remediation.

o Coordinate across operations, markets, compliance, finance, procurement, legal, clinical, product, and implementation teams to resolve vendor issues and maintain alignment on priorities.

o Support portfolio-level strategy by evaluating vendor capabilities, performance, risk, spend, and strategic value to inform consolidation, expansion, insourcing, sourcing, and investment decisions.

o Monitor vendor compliance with federal and state Medicaid requirements, contractual obligations, Humana policies, data-security standards, and required reporting expectations.

o Review vendor financial performance, invoices, utilization, rates, and spend trends to identify discrepancies, cost-saving opportunities, cost avoidance, and opportunities to improve value.

o Maintain complete, accurate, and audit-ready documentation of vendor interactions, governance decisions, performance results, risks, corrective actions, and contractual commitments.

o Strengthen vendor relationships through clear expectations, transparent communication, constructive challenge, and continuous-improvement initiatives that improve service quality, operational efficiency, member outcomes, and value realization.

Use your skills to make an impact
 

Required Qualifications

o Bachelor's degree in business administration, healthcare administration, finance, operations, supply chain, or a related field, or equivalent professional experience.

o Five or more years of experience in vendor management, supplier relationship management, procurement, or related experience

o Experience managing complex vendor relationships, including performance reviews, issue escalation, corrective action planning, and cross-functional problem-solving.

o Experience developing and monitoring vendor scorecards, KPIs, SLAs, contractual commitments, operational metrics, and performance-improvement plans.

o Strong analytical and financial acumen, with the ability to evaluate vendor performance, utilization, spend, invoices, risks, and value-realization opportunities.

o Experience leading governance meetings and influencing stakeholders across functions such as operations, finance, compliance, procurement, legal, clinical, product, and implementation.

o Strong executive communication, facilitation, negotiation, and relationship-management skills, including the ability to communicate complex issues and recommendations clearly.

o Proficiency with Microsoft Excel, PowerPoint, Teams, and data-reporting or vendor-management platforms.

Preferred Qualifications

o Master's degree in business administration, healthcare administration, supply chain management, finance, or a related field.

o Experience working within Medicaid, Medicare, managed care, health insurance, or another highly regulated healthcare environment.

Interview Format:

As part of our hiring process for this opportunity, we will use an interviewing technology called HireVue to enhance our hiring. HireVue allows us to quickly connect and gain valuable information from you about your relevant experience at a time that is best for your schedule.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

 

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

 

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$94,900 - $130,500 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 08-08-2026

About us
 

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.