VB Portal Solution Designer

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Solution Designer – Business Portal (Telco B2B CRM & Quoting)

Role Overview

We are seeking a Solution Designer to define and shape end-to-end technical solutions for a B2B Business Portal within a telecommunications environment. The role focuses on CRM and quoting/CPQ-style journeys across mobile and fixed-line services, translating business requirements into delivery-ready solution designs.

This is a design and architecture role, not a hands-on development position. However, strong technical literacy is essential, including the ability to understand code-level concepts and collaborate closely with engineering teams.

Key Responsibilities

• Define end-to-end solution designs for portal-based B2B journeys (e.g. onboarding, quote-to-order, configuration, fulfilment touchpoints).
• Lead structured requirements and design workshops (e.g. JAD or similar), aligning business, product, and technical stakeholders.
• Translate functional and non-functional requirements into implementable architectures, including service boundaries, integration patterns, data flows, and orchestration logic.
• Design solutions leveraging microservices, API-first approaches, cloud-native platforms, and event-driven patterns where appropriate.
• Ensure designs address performance, scalability, resilience, security, and operational considerations.
• Produce clear, high-quality design artefacts using industry standards (e.g. UML use cases, sequence diagrams, component diagrams, interface specifications).
• Design solutions that use custom UI frameworks and modern front-end architectures, without performing UI or application development.
• Collaborate with delivery and engineering teams to ensure solution designs are feasible, well understood, and aligned to delivery sequencing (e.g. environments, releases, branching strategies).
• Apply a working understanding of agentic AI–enabled solutions, including where such capabilities fit in an enterprise architecture, and how they interact safely with systems, users, and controls.

Required Skills & Experience

Domain Experience

• Strong experience designing solutions for Telco CRM and quoting environments.
• B2B experience highly preferred.
• Experience across both mobile and fixed-line services is mandatory.

Solution Design & Architecture

• Proven ability to independently define solutions from problem statement through to detailed design.
• Hands-on experience producing UML and architecture design artefacts suitable for delivery teams.
• Solid understanding of microservices architecture, API design, and integration patterns.
• Strong grasp of cloud-native concepts (scalability, resilience, observability) and performance engineering principles.

Technical Literacy

• Comfortable working with engineers and understanding code-level concepts (e.g. APIs, data contracts, branching and merging concepts), without being a developer role.
• Experience working in modern SDLC and agile delivery environments.

Personal & Interpersonal Skills

• Strong facilitation and communication skills; able to engage confidently with both technical and non-technical stakeholders.
• Structured thinker with the ability to handle ambiguity and drive decisions.
• Clear, concise written communication, particularly for design documentation.

Beneficial (Nice to Have)

• Experience with MERN stack or similar modern web technologies, from a solution design perspective.
• Exposure to AI-enabled or agentic workflows, orchestration concepts, or intelligent automation.
• Knowledge of complex B2B product configuration and pricing models.

Deliverables Typically Produced

• End-to-end solution designs and option assessments
• UML diagrams (use case, activity, sequence)
• High- and low-level design documentation
• Integration and API specifications
• Workshop outputs, decisions, and design rationale

Recruiter Notes – Not for External Posting

• Target seniority: Mid-level Solution Designer / Architect (roughly equivalent to strong “Manager-level” capability), not senior/enterprise architect.
• Experience sweet spot: Typically ~5–7 years total experience in solution design / architecture with delivery exposure. Avoid profiles with 12–15+ years heavy enterprise architecture or large-org leadership focus.
• Language intentionally avoids:
  • Enterprise architecture strategy ownership
  • Large-team people management
  • Organisation-wide target architecture accountability
• Key differentiators to screen for:
  • Telco CRM + quoting experience (real, not theoretical)
  • Both mobile and fixed-line exposure
  • Ability to run workshops independently and produce clear UML/design artefacts
  • Design mindset (not developer, not ivory-tower architect)
• Agentic AI: Candidate does not need to build AI models, but must be able to articulate where and how agentic capabilities fit into enterprise solutions, with appropriate controls.

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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