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AI Summary
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
The Vascular Area Service Manager collaborates with key PVH stakeholders to develop, coordinate, and execute service strategies to achieve short- and long-term business objectives within assigned area as it relates to service activities and program. Drive execution of key initiatives to achieve Vascular Area level goals. This role will provide direction and leadership to clinical employees in assigned area, including the hiring development and retention of talent. In addition, this role will maximize area personnel performance by developing and motivating Service employees to deliver unsurpassed patient care, physician/AHP service and technical expertise in the hospital, clinic and other care settings. This role reports solid line to the Area Director and operationally to the National Service Director.
Service Leadership
Lead all area and district clinical support related activities and programs to efficiently optimize resources, deliver customer value, and deliver exceptional clinical guidance. Identify service opportunities with analytics and/or clinical specialist field visits. Address service opportunities through coaching or the development of specific measurable projects.
Work with district (s)/territories/Area Sales Directors to ensure efficient and effective scheduling of Vascular procedures and clinical support.
Collaborate with sales team and additional key stakeholders to coordinate and execute strategies to achieve service-related business objectives.
Lead and drive changes focused on strengthening of PVH Vascular acumen, prioritization of understanding and implementation of expanded PVH solutions to the customer, and customer engagement
Responsible for Vascular Clinical Specialist recruiting and hiring. Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities.
Partner with sales team to drive key service initiatives and provide service assessments via periodic business reviews, QSR’s, etc. that highlight the value of Medtronic service to our customers
Work with area and district leadership to align service resources based on business priorities and appropriate customer demands
PVH Vascular
Partner with National Service Director, Area Sales Directors and Vascular DMs to achieve business objectives, execute on PVH Vascular strategies, implant, revenue and expense goals
Drive cross Vascular support for key PVH programs/needs
Drive accountability through adherence to deadlines and timely documentation of clinical service-related activities including daily SalesForce.com entry of all case coverage and non-procedure activities (customer facing) ‘My Events’ for effective tracking all business activities aligned to PVH service performance objectives.
People Management
Provide ongoing feedback and coaching to direct reports; provides regular performance reviews, goal setting discussions, development discussions, and implements corrective actions where necessary.
Coach and motivate employees to achieve service, implant and revenue goals. Partners with DM to foster a work environment that engenders positive energy, respect and teamwork among employees.
Lead area level aligned districts to execute on key service goals and objectives
Manage own service team to deliver unsurpassed service, technical expertise and support the achievement of implant and revenue goals
Assist employees with individual clinical and professional development planning
Continually work to maintain a strong, diverse bench of clinical specialist talent for future hiring opportunities
Business Operations
Communicate PVH Vascular, area and/or district vision, goals and activities
Business Discipline: Sales support, inventory/OPC, credentialing, expense management, data privacy, PO Pending's, warranty credits and required training
Ensure efficient, effective use of inventory, expenses and assets
Apply Customer Focused Quality Concepts
Must Have – Basic Qualifications:
BA/BS in engineering, life sciences, healthcare, nursing, exercise physiology or business
5 years of successful healthcare, field clinical/sales support professional experience
2 years of experience directly managing employees in a healthcare organization
Nice to Have – Desired/Preferred Qualifications
Demonstrated business acumen
Experience in a healthcare related discipline
Ability to learn and understand technical aspects of business
Ability to manage, coach and develop managers and employees
Capable of critical/strategic thinking; ability to execute strategy
Medtronic experience in role that interacts with PVH vascular field organization
Knowledge of local cardiac customer base
Knowledge of PVH vascular service coverage requirements for implants and follow-ups
Experience in sales, marketing, training, healthcare, technical services or related areas in the medical device industry
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
U.S. Work Authorization & Sponsorship
At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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