vBDC Service Agent

Basic Function

This is a remote work from home position (Part time)

The Virtual Service Business Development Center (vBDC) Agent serves as a liaison between automotive dealerships and their customers. The vBDC Agent will answer incoming calls from the dealerships service center and schedule in their scheduling tools to ensure most efficient measures are used. The vBDC Agent will assist in multiple areas as needed to guarantee we are an extension of the dealership and giving their customers exceptional customer service.

Responsibilities

The following duties and responsibilities represent the essential functions of the job. A BDC Agent may be required to perform additional duties, as assigned.

• Answer incoming phone calls from multiple dealerships
• Pull up spreadsheets and log information on multiple tabs
• Assist in obtaining basic demographic information about each customer and log that information in our database
• Schedule appointments and be able communicate to the dealership with customer needs
  Communicate all missed opportunities or escalated calls to upper management
• Work in a team environment to provide customers a top-level experience
• Be courteous and professional on every interaction with a customer on each call

Skills

• Outstanding communication skills, both verbal and written
• Enjoy talking on the phone and willingness to help customers
• Basic computer skills and phone etiquette
  Friendly and professional manner
  Strong organizational skills with the ability to multitask in a fast-paced environment
• Strong typing skills
  Self motivated

Ideal Work Space

• Must have existing high-speed Internet access at home minimum 1GB
• USB-Headset required
• Quiet, noise-free home office space, free of distractions
• Computer Specs- Must have 2 Screens
• 1.4 GHz or higher Intel Core 2 Duo processor or compatible
• 2 GB of RAM recommended minimum
• Google Chrome Installed

Education/Training

• High School Diploma or GED equivalent

Experience

• Sales - Service /Call Center/BDC Experience (1+ years preferred)
• Customer/Client Service Experience (1+ years preferred)
• Knowledge of Automotive Industry Preferred
• Remote (1+ years)

Physical Requirements

Sitting at computer for hours at a time, vision, close-up work, extensive computer work, speaking on the phone