German Customer Service Specialist – POS System Solutions

Role Overview

Are you fluent in German and English? Looking for a dynamic career in tech support while enjoying the flexibility of working from home?

We are seeking German-Speaking Customer Service Specialists to support a leading provider of Point of Sale (POS) system solutions. In this role, you will assist businesses and merchants who rely on modern payment and retail tech systems to run their daily operations. This position allows you to work remotely while being supported by an industry-leading global customer experience provider.

Key Responsibilities

• Serve as the primary contact for German-speaking business clients utilizing POS system hardware and software solutions.
• Answer inquiries, troubleshoot platform issues, and guide users through operational, billing, or technical processes.
• Deliver highly professional, empathetic, and efficient support to ensure excellent merchant satisfaction.
• Maintain organized, accurate documentation of client interactions within the internal database.

Requirements & Profile Needed

• Languages: Native or proficient level of German paired with a strong working command of English.
• Location: Must live within 50 km of our office hub in Porto, Portugal (required for administrative and equipment alignment, despite the remote setup).
• Skills: Strong communication abilities, a customer-first mindset, and general comfort navigating modern tech and software platforms.

Work Schedule & Days Off

• Work Model: 100% Remote (Work from home within the Porto region).
• Schedule: Rotational shifts operating Monday to Sunday between 08:00 AM and 07:00 PM (with a rare possibility to extend until 09:00 PM if client agreements require it).
• Days Off: 2 rotating days off per week.

Relocation Support

If you are moving to join our team, we offer specialized structural relocation assistance:

• International Relocation: Eligible candidates moving from outside of Portugal can access company-shared accommodation for up to 12 months (detailed terms are fully discussed during the interview process). Please note that initial flight tickets are not covered.
• National Relocation: Internal relocation assistance within Portugal is explicitly provided for this tier.

Compensation & Financial Benefits

We offer a fully compliant local package designed around Portuguese labor standards:

• Base Salary Structure: A competitive fixed monthly base salary distributed over 14 months per year.
• Food Allowance: A dedicated daily meal subsidy allowance paid for every actual working day.
• Performance Bonus: A regular monthly bonus incentive distributed across 12 months, tied directly to hitting quality and efficiency metrics.
• Comprehensive initial onboarding and technical training program provided by the company from day one.