V104 - Intake Support Administrator

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

Job Description:

Responsibilities include, but are not limited to:

• Collaborate with team members to ensure all requested information is gathered and properly documented.

• Manage inbound and outbound calls with professionalism and efficiency.

• Coordinate calendar reminders, follow ups, and task tracking as needed.

• Monitor follow up schedules and ensure timely outreach to clients and third parties.

• Track and follow up on insurance and medical record requests.

• Maintain accurate records of client communications and case related activities.

• Save and organize client documentation within the firm's record management system.

• Prepare and send correspondence to insurance companies informing them of representation and requesting policy information.

• Follow up with medical providers to ensure requested records and bills are received.

• Request medical records and medical bills from providers.

• Communicate with clients to check on their wellbeing and collect updated information regarding medical providers and treatment status.

Requirements:

Additional Job Description

• Schedule: Monday to Friday, 9:00 AM to 6:00 PM EST

• Time Zone: Eastern Time (EST)

Required Skills:

•Minimum of 1 year of experience in a client-facing role, such as customer service or sales.
•Advanced/native-level English skills (both written and spoken)

• Legal experience is not required.

• Experience managing client communications and follow-up processes preferred.

• Strong organizational and time management skills required.

• Ability to accurately track client interactions, next steps, and outstanding requests.

• Comfortable handling inbound and outbound calls throughout the workday.

• Experience working with digital records, documentation, and data management systems preferred.

• Calendaring and scheduling abilities

• Client service and relationship-building skills

• Ability to manage multiple priorities and follow up activities simultaneously

• Professional phone etiquette

• Self-motivated and dependable

• Detail-oriented mindset

• Strong problem-solving abilities

• Ability to work independently while following established processes

• Adaptability and willingness to learn new systems and procedures

Software and Tools:

◦ CasePeer

◦ GoTo

◦ Microsoft Outlook

◦ Adobe

◦ Email and calendar management tools

Work Shift:

Languages:

Ready to dive in? Apply now and make sure to follow all the instructions! 

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.